Big Star Hyundai - Service Center

Bryan is awesome, always welcomes me with a great smile and great energy. My go to guy! and great energy. My go to guy! More

Adrian Chapa is the best! I send all my Hyundais from across town only to him. Keep up the great work. I send all my Hyundais from across town only to him. Keep up the great work. More

I usually have a good experience with regular maintenance (oil changes & tire rotations). This particular time was not as pleasant of an experience. There was a lack of communication, organization, and urgen (oil changes & tire rotations). This particular time was not as pleasant of an experience. There was a lack of communication, organization, and urgency to fix the issue. More

I was treated like family for the service of my wife’s car, loved the pre-video of the overall car inspection, honest and friendly service. Thanks car, loved the pre-video of the overall car inspection, honest and friendly service. Thanks More

The service is always great. You leave feeling like they care and you are taken care of. You leave feeling like they care and you are taken care of. More

Paul was very helpful. He's been one of my best experiences at Big Star Hyuandai. He's been one of my best experiences at Big Star Hyuandai. More

Terrible experience, people that work in customer facing roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The ser roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The service tech should greet customers with a smile, act like they want to hep the customer, and above all be empathetic. Our tech looked like she hated being there, no smile, my wife and I said good morning, no good morning back and then proceeded to go about her job like a robot. We ended up taking our service to Sterling McAll Hyundai. The tech that helped us should be given a medal in customer service skill and Big Star should ask him to come do a training or their team. When we initially dropped the care off for assessment we received one phone call with an update the same day, we then attempted to use the text message system and call, leaving voicemails, and no one replied to us for 3 days. The excuse given was that she was off and the other gentleman we called was also off. No apology, no thinking that is a bad experience for customers, that they should be able to have some contact them about a vehicle repair. I good go on, but you get the gist. More

Courteous Professional Efficient Knowledgeable Time sensitive Communication Text messages Helpful Nice Respectful Cleanliness Good Nice Smile Time sensitive Communication Text messages Helpful Nice Respectful Cleanliness Good Nice Smile More

Always a great experience. Adrian is the best. What else do you want me to say? Adrian is the best. What else do you want me to say? More

They were great and so was the service they said 3 hours it took less then 2 it took less then 2 More