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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 939 service reviews

October 12, 2026

Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real More

by Dshultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehma Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samamtha Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khol young and Krystle Cole
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Oct 13, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

May 25, 2026

The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry abou More

by SheRise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 26, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

April 27, 2026

I was satisfied with with the service and Adrian Capps and the staff was wonderful. More

by lrjohnso3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 27, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 24, 2026

Big Star Hyundai refused to honor the Hyundai 5-Year / 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure More

by Libraron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Bilcic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 24, 2026 -

Big Star Hyundai responded

Thank you for taking the time to share your experience. We understand how frustrating situations like this can be, especially when it involves warranty coverage. We want to clarify that while we are an authorized dealership, and like with most consumer products, all warranty approvals and coverage decisions are ultimately determined by the OEM (original equipment manufacturer)—not by the dealer. We perform warranty repairs on the manufacturer’s behalf, but we must follow their guidelines regarding what is and is not covered. In cases where a concern is linked to equipment that was installed outside of the vehicle’s original factory build, and especially if involving non-OEM components, the OEM typically does not extend warranty coverage for related issues—even if that equipment was installed by another authorized dealership. Because of this, any warranty consideration for those components or their impact would need to be addressed directly with the selling or installing dealership. Regarding the diagnostic charge, this is applied when the manufacturer determines that a repair or concern falls outside of warranty coverage. This is also disclosed prior to the start of the diagnostic process. We understand that this can be disappointing, and we’re always happy to review documentation with you and help point you in the right direction for resolution. Kohl Young, Service Director, kohly@bigstarhyundai.com

Apr 24, 2026 -

Libraron responded

The 5-Year / 60,000-Mile New Vehicle Limited Warranty reads that it covers repair or replacement of any component manufactured or originally installed by Hyundai that is defective in material or factory workmanship, under normal use and maintenance. When no non-Hyundai equipment has been installed after the vehicle has been purchased, there is no reason for a new owner to anticipate lack of warranty coverage for any dealer installed equipment, because Hyundai dealers are Hyundai agents.

Apr 24, 2026 -

Big Star Hyundai responded

We appreciate the additional information you provided regarding the original installation of the components by Hyundai. It is important to note that final warranty coverage determinations are made by the manufacturer rather than the individual dealership. We understand this distinction can be frustrating, and we would like to ensure your concerns are addressed thoroughly. If you would like to discuss this matter further, please contact our service director directly as he would be happy to assist you.

April 06, 2026

They never answer the phones and you will have yo go in person to find out any information about what is happening with your car. More

by gerardocoronel01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 08, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customers should expect timely updates on the status of their vehicle and it looks like me missed the mark. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

March 21, 2026

Very Good and Friendly service they even wash my Palisade that I took there because of the recall More

by patadegarra7124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 23, 2026 -

Big Star Hyundai responded

Thank you for taking the time to leave a review. We appreciate your support!

March 16, 2026

Watch out for the service dept. Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechan More

by dclark424c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Bilcic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mehma Baig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 23, 2026 -

Big Star Hyundai responded

Thank you so much for your feedback. We truly value your input, as it helps us enhance and evolve our service standards. We're committed to continuous improvement and will use your comments to ensure we’re providing the best possible experience for our guests.

February 17, 2026

Worst customer service I’ve ever had in my life as well as the service side. Lack of professional communication. More

by JosephCordova13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzChristian zzKaramitsos, zzTony zzGomez
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Feb 17, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the frustration you experienced regarding our communication and the level of service provided during your visit. It is always our goal to maintain a high standard of professionalism, and we regret that we fell short of those expectations. Please reach out to me directly at kohly@bigstarhyundai.com so that we may better understand how we could have done better. Kohl Young, Service Director.

February 15, 2026

Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More

by gerifoisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehma Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kohl Young, zzKaleb zzChadwell
Print
Feb 16, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 13, 2026

Service was excellent. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. More

by AKAMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKaleb zzChadwell
Print
Feb 13, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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