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Big Star Hyundai - Service Center

Friendswood, TX

4.3
831 Reviews
Call Service Center (281) 819-4846

831 Reviews of Big Star Hyundai - Service Center

Sort by
July 01, 2025

From the sales staff to the service department they are the best. Nick my service advisor was professional and super helpful. More

by jegandara55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 30, 2025

Great customer service and easy to deal with. Always answered all of my questions and responded quickly when needing an update. More

by Adriayala0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 29, 2025

I always appreciate the work done when I come to Big Star. They never pressure you into purchasing the optional things. It’s a nice change from other places. More

by tammyeckhardt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 28, 2025

Bryan did an excellent job letting me know what was wrong with my car. He made a video showing me. Also, what needed to be done that day and what needed done soon. Clear pricing as well. More

by KAYLEEJACKMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 27, 2025

All the staff was amazing, this is my second time doing service here and it’s been great More

by carlitardgz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick from Service
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Jul 01, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 26, 2025

The repair was fine but there was grease on steering wheel and visor and a pillar More

by brianmanis950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Big Star Hyundai responded

Thank you for your business and feedback. Sounds like we got the repair done right, but we missed the mark on a clean finish. That's definitely not the experience we want you to have, and we sincerely apologize for the grease left behind on your vehicle. We'd like to make this right. Please bring your vehicle back, and we'll be happy to thoroughly reclean the vehicle for you. We'll ensure your car is returned to you in the condition you expect. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 22, 2025

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 22, 2025

They always try and sell additional services at an extremely inflated price. To slow service More

by gage5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Big Star Hyundai responded

Thank you for your business and sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 13, 2025

I was very pleased with the updates and the videos were very impressive. All in all the customer service was very good. More

by BIBLECL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 12, 2025

Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

by brandondeluna128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. We agree, good communication is paramount in ensuring customer satisfaction and we should have done better. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

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