Big Star Hyundai

The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry abou Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry about. More

I was satisfied with with the service and Adrian Capps and the staff was wonderful. and the staff was wonderful. More

Big Star Hyundai refused to honor the Hyundai 5-Year / 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure diagnosis stating that the failure was due to 3rd party installed equipment. All equipment installed on the vehicle had been installed by the authorized Hyundai dealership prior to our purchase. More

They never answer the phones and you will have yo go in person to find out any information about what is happening with your car. person to find out any information about what is happening with your car. More

Very Good and Friendly service they even wash my Palisade that I took there because of the recall that I took there because of the recall More

Watch out for the service dept. Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechan Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechanic that showed his lack of knowledge in the video.(fuel treatment to remove toxins in fuel, uneven tire wear on a set of tires that were a week old +even more dumb statements) Left dealership with oil change to head out of town only to find that the pins for the under engine cover had been left out and the cover was folded up under the car. Go back to dealership to repair and they claim that it wasn't their fault and remove cover and hardware and throw it away, and give a quote of $567 for a new cover and $100 to install. Try to reason with service manager, Mehma Baig, and she is impossible to deal with and of course tries to blame anyone or thing but them. This is not a place to take a bicycle much less a $30k car. RUN AWAY! They will try to upsell you on everything and say whatever to keep $$$$ in their pockets. More

Worst customer service I’ve ever had in my life as well as the service side. Lack of professional communication. as the service side. Lack of professional communication. More

Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More

Service was excellent. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. More

The staff is courteous and willing to accept walk ins without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great conditi without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great condition, they work on one thing and they issue is not resolved. There is always something else that I need to return for and have them do "another diagnostic" for something they should have fixed. More