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Big Star Hyundai
Friendswood, TX
6,882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 929 service reviews
February 09, 2026
The staff is courteous and willing to accept walk ins without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great conditi without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great condition, they work on one thing and they issue is not resolved. There is always something else that I need to return for and have them do "another diagnostic" for something they should have fixed. More
by Beckum
Verified CustomerEmployees Worked With
Steffy Hernandez, Bryan Malave
February 03, 2026
Didn't opt in my mobile phone to get updates; didn't give me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi. me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi. More
by Syao001
Employees Worked With
Paul Davila, Paul Davila
February 02, 2026
The work which was done on my car was done under warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But inst warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But instead, it was done on the same day within 6 hours. Juan my advisor has always treated me and my family with respect and professionalism, and this is why I bring my cars for service to Big Star Hyundai. On top all that, I have bought 3 cars here on the last 14 years. More
by aclaros06
Employees Worked With
Juan Vasquez, Juan Vasquez
February 02, 2026
It was straightforward. The car was dropped off. Checked out the same day. I was updated the next day that the part has been ordered. The day after the part was installed an The car was dropped off. Checked out the same day. I was updated the next day that the part has been ordered. The day after the part was installed and car handed back. Easy. More
by Pk
Employees Worked With
Stephanie @ Service
February 01, 2026
They never give out loaner vehicles for factory warranty issues. I have tried to turn my Tucson in multiple times for electrical issues and they never fixed anything. They also sold me a car as new and I fo issues. I have tried to turn my Tucson in multiple times for electrical issues and they never fixed anything. They also sold me a car as new and I found out it was pre owned. This is the worst experience I have ever had. I called corporate and they were also no help. Do not buy a Hyundai. More
by Bunged_1
Employees Worked With
Don’t even know who sold me.
January 31, 2026
Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on. He took my concerns seriously and gave a well explained answer to what was going on. More
by CMACEO
Employees Worked With
Arnaldo Perez, Kohl Young, Marcos Rodriguez, Juan Vasquez
