Big Star Hyundai

I have been going to Big Star for a while. I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff there. That’s when I fortunately found you! I spent twenty-one years active duty in the US Army as a Transportation Professional. I served several years as a Truckmaster, which leads both the operation and maintenance for a unit. So, when I write this, I mean it, every one I have come into contact with has been professional. That I can say with confidence, is rare. I had one incident a while back with the maintenance manger there, but after I gave him a free lesson in leadership, he resolved the situation admirably. This maintenance operation is impressive, particularly your integration of technologies that serve the customer. For instance, the videos you send, whoever came up with that, give them a bonus. The mechanics who narrate them can actually present well, not to be overlooked. Our best maintenance soldiers where the ones who were not only technically and tactically proficient, but could lead or teach others by their example. So, I mean it I say kudos, and I know the challenge is always keeping things this way, but enjoy it now, in case these are the golden years, and the walls are still nicely painted. Special call out to Juan, who has ALWAYS treated me professionally and with respect. My records will show the numerous visits, I can’t remember, but I’ll never forget how great the service was!!!!!! Alibi: thanks for the Lyft rides and courtesy vehicles,,, class. Rudy More

I arrived at the dealership roughly 10 minutes after my appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hou appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hours to get it. I asked why if they knew about the appointment for about a week. I was told that they can't order the oil filter until I get there, which didn't make much sense to me. More

Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere Will come back for repairs and maintenance. Love the atmosphere More

Everyone's courteous that they take care of my needs make sure my car gets taken care of sure my car gets taken care of More

When I arrived at Big Star, a representative greeted me. I told him I was there for an oil change, gave him my keys, and then he pointed me to the Service Advisors. Kasey was busy working on something but I told him I was there for an oil change, gave him my keys, and then he pointed me to the Service Advisors. Kasey was busy working on something but stopped to acknowledge and assist me. I discussed the reason for my visit with him. He told me they’re a little behind, and it would be about two to three hours before the service is complete. So, I chose to use the shuttle service instead of waiting in the lobby. He scheduled me an appointment, and an Uber driver arrived about 5 minutes after and took me to my drop off location. When my oil change was about completed, they sent me a service video with what was being done on my vehicle and their recommendations. Then I received a call from Kasey, he went over the recommended services, and I opted not to do any of them at this time. Then he asked me if I would need a ride back to the dealership. I told him yes. So, he scheduled an appointment for an Uber driver to pick me up. The Uber driver picked me up and took me to the dealership. When I got to the dealership, I talked to Kasey about the Advantage oil change plan and chose to wait until the next oil change to purchase it. Then I signed the paperwork for the completed service, Kasey handed me my keys, and I walked to my vehicle and left. Pros: good customer service, appreciate the shuttle service, and the service video of my vehicle with what was being done to it and the recommendations. Cons: It took about 2 and a half hours for them to complete the oil change, and the cost of the service for some of the services isn't reasonable. For example, I was told it's $101.49 for a cabin filter. It's not hard to change a cabin filter. It takes about 5 minutes, and the filters are low in cost. I went and purchased one for $13.29 and replaced the old one with a new one, so I saved $88.20! The cost for the service of the cabin filter is way too high! Initially, I gave them a 5-star rating, thinking of the customer service, but now that I think about everything, I would change it to a 3 because of the length of time it took to service my vehicle and the unreasonable cost for some of their services. More

Quick diag on the issue my vehicle was having. Great communication from beginning to end. Highly recommend. Great communication from beginning to end. Highly recommend. More

Always good service. Great vehicle. Could not be happy with your dealership. Makes the wait OK. Great vehicle. Could not be happy with your dealership. Makes the wait OK. More

It’s the best dealership in the Houston area they’ve always been good to me and giving me good deals on my cars always been good to me and giving me good deals on my cars More