Big Star Hyundai
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Very good and straight forward The service was good and straightforward. I didn't wait as long as I did last time straightforward. I didn't wait as long as I did last time More
Service was great, Mary was great, communication was great and overall experience was great. 10/10. great and overall experience was great. 10/10. More
Very efficient . The car was taken in on time and service was completed in a timel The car was taken in on time and service was completed in a timel More
I had a service appointment at Big Star Hyundai at the end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my car being removed, including filters, as they pointed out potential services I “needed.” My concern is simple: I did not authorize any additional work, so I don’t understand why parts of my car were being taken out in the first place. I recognize that the intent may have been to inform me, but this should not involve removing components I didn’t agree to have touched. What makes this even worse is that less than a week after my service, my AC stopped working. I’m expected to believe this is a coincidence, but I honestly don’t. The issue now requires a repair that will cost me almost $1,000, and I have strong reason to believe it was caused during the service I received. Overall, this experience has left me extremely disappointed and distrustful of the service department. More
I feel that making an appointment makes no difference. The wait was to long to get my car serviced. The wait was to long to get my car serviced. More
Love how Valor in sales and Adrian in service go way beyond your average employee beyond your average employee More
Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More
Big Star has the most polite and professional staff ever .Keep up the good work .Keep up the good work More






