Big Star Hyundai

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the communication preferences being overlooked and for the frustration caused by the missing inspection report and the discrepancy in your tire pressure settings. Our goal is to ensure every detail of your service is handled with precision and that you leave with all the necessary documentation for your records, so it is clear we missed the mark during this visit. Your comments regarding the specific tire pressure and text notifications have been shared with our service team to ensure we are more attentive to these technical specifications and guest preferences moving forward. Please contact me directly at kohly@bigstarhyundai.com so that we can get the tire pressure corrected and send you any missing paperwork. Kohl Young, Service Director

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you for your business and for sharing your feedback. We take these concerns seriously and would like to provide some clarity regarding our processes and your specific experience. While we strive to keep our customers mobile, we do not have an unlimited loaner fleet. Our loaner vehicles are available by reservation only and are not automatically guaranteed for all service visits, including factory warranty work. We apologize if this caused any inconvenience during your appointments. We understand how frustrating recurring electrical issues can be. By nature, electrical concerns are often intermittent. For our technicians to perform a warrantable repair, the symptom must be duplicated at the time of service. If a fault isn't active when the car is in the shop, it is incredibly difficult to pinpoint the root cause, though we always aim to be as thorough as possible. The claim regarding the sale condition of your vehicle is concerning to us. We pride ourselves on transparency so we would appreciate the opportunity to review your original sales documentation with you to clear up any misunderstandings regarding the vehicle's history. Please reach out to our General Sales Manager, Tony Gomez at tgomez@bigstarhyundai.com. Also, we would like to look further into your concerns to see how we can reach a resolution. Please contact our Service Manager directly at kohly@bigstarhyundai.com

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

hank you for your review. We apologize for the wait and any inconvenience. We agree, it shouild not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.