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Big Star Hyundai - Service Center

Friendswood, TX

4.3
817 Reviews

817 Reviews of Big Star Hyundai - Service Center

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May 22, 2025

The dealership was very clean and provided plenty of snacks for their guests. My only complaint is about the wait time. More

by tomiajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

May 22, 2025

Great service every time I take my car to Big Star. Great customer service from everyone I’ve encountered. More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

May 17, 2025

Your service is very great. I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team H More

by sills.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 16, 2025

Exceptional service, I can always count on Big Star Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 14, 2025

Ok here it goes. They did not try to rip me off 1200 as ron carter did. I was adamant and told them this is ALL I need. My truck is a 2019 with only 18,104 miles. At More

by derlyvalverde03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
May 15, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. Sorry you had a bad experience with the previous ownership. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 09, 2025

Bryan estuvo muy atento conmigo y muy educado , es muy buen vendedor le doy un 10 More

by danielavaldespousa1997@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 06, 2025

Everytime I set an appointment for an oil change it takes them 3 hours. Appointments are useless. More

by Danfranktx
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
May 08, 2025 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We agree, that is too long for a simple oil change. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

May 05, 2025

Very good customer service Everyone is very helpful and nice The team are very pleasant and helpfulness More

by JANNETH19RODRI@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Adrian chapa
May 07, 2025 -

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

May 02, 2025

There was no acknowledgment as I walked in, no greeting, wave, nod, or 'How can we help you this morning' I had to dig for answers to get something as simple such as the estimated time of completion. I unde More

by Sjmocaimp
Recommend Dealer
No
May 05, 2025 -

Big Star Hyundai responded

Thank you for your review and your business. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

May 02, 2025

Bryan and the team where great ive never had better treatment they deserve the best there keepers More

by JREHLAENDER81
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
May 05, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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