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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.3
6,752 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 851 service reviews

October 31, 2025

very bad service department. They made mistake with me and they do not want to admit it. I recommend them for oil change only (no more than oil change); their mistake with me cos More

by ALMUBAID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2025

Every time I have had service performed at the dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eag More

by JENSKI333
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
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Oct 29, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 28, 2025

A/C vent service was not done correctly. Car was supposedly done, I paid bill; started car and A/C did Not work. Car was taken back to tech and supposedly fixed as A/C was working. Went a sh More

by LGORDON10
Recommend Dealer
No
Employees Worked With
Stuffy was my service rep and she was Great. Issue was with tech who did A/C vent service that was not done correctly.
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Oct 28, 2025 -

Big Star Hyundai responded

Thank you for your business and for sharing your feedback about your recent service experience. We sincerely apologize for the inconvenience and frustration caused by the need for a return visit. We understand how disruptive this was to your day. We are sorry that the root cause of the initial problem was not clearly communicated to you. It sounds like the technician was working to diagnose a complex issue, and we regret that the communication about the diagnosis and the final fix was not clear or detailed enough. We value your time and appreciate your patience as we worked to get this resolved. While we cannot undo the initial errors, we are committed to ensuring your complete satisfaction. If you have any further concerns about this repair, please do not hesitate to contact me directly at kohly@bigstarhyundai.com. Thank you again for bringing this to our attention. Kohl Young, Service Director

October 28, 2025

In August, I purchased a 2025 Santa Cruz from Carvana with 11,000 Miles on it. When it got close to 12,000 miles, I called Big Star to see if it was due for scheduled maintenance. The scheduler said ye More

by carhook57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mehma Baig, Cole Young
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Oct 28, 2025 -

Big Star Hyundai responded

Thank you for your business and taking the time to share your feedback. We understand this experience was frustrating, especially at a moment when you simply expected to pick up your vehicle and go. Our call center review confirmed that our call agent correctly communicated the policy: the complimentary oil change benefit is provided only to the original vehicle owner. That said, at check-in, we should always make the customer aware of the charges that they would be responsible for once the work has been completed. We are disappointed to learn that you feel that this interaction at pickup did not reflect the respectful, solution-focused service we expect from our team. You should never feel pressured or spoken to in a condescending way, regardless of a policy disagreement. We are happy that once the situation was clarified, our service team made the decision to waive the charges for the service. We value your business and appreciate you bringing this to our attention so we can address it directly with our staff. If you would like to discuss this further, I welcome the opportunity to connect with you. Thank you again, and we hope to earn back your trust on your next visit. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

October 25, 2025

Not satisfied and not going to this dealership anymore . My palisade is 2025 and if any part which is even not my mistake they don’t claim under warranty . I already sent this case to my attorney and mailed More

by Muhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Big Star Hyundai responded

Thank you for your business and taking the time to share your feedback regarding your recent warranty experience. We are sorry to hear that you are not satisfied and understand your frustration. We want to be clear about the warranty process: Warranty claims coverage is ultimately determined by the vehicle manufacturer, not the dealership. If supported by sufficient evidence that it will be a covered repair, we submit the claim, and the manufacturer makes the decision on whether the repair is covered under the warranty policy. While we are bound by the manufacturer's decision, we certainly want to ensure that your case was handled completely and accurately. We would be happy to immediately investigate the details of your service visits and the specifics of the denied claims to confirm that nothing was missed during the process. Please contact me directly at kohly@bigstarhyundai.com with your VIN and contact information. We appreciate you bringing this to our attention and look forward to the opportunity to review your situation. Kohl Young, Service Director.

October 24, 2025

Great service and Mary is wonderful The service is reasonably price and Mary is knowledgeable More

by momacannon
Recommend Dealer
Yes
Employees Worked With
Mary
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Oct 27, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 24, 2025

Everything went well. I was surprised with the recommended services (cabin air filter replacement and ac evap cleaner) with my car being 6 moths old with only 7,441 miles. More

by wcg1965
Recommend Dealer
Yes
Employees Worked With
Mary Bilcic
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Oct 27, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 19, 2025

Our service was great and Paul was too. We’ll be back for our next services in the near future. More

by holmesjamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

August 12, 2025

Service writer flat out lied to me. I will be looking for another dealer to take my vehicle. More

by dadams398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Big Star Hyundai responded

Thank you for your business and  feedback. We're very sorry to hear that you had a negative experience and feel that a service writer was dishonest with you. We take these matters very seriously and would like to understand what happened. If you are willing to discuss this further, please contact me directly at kohly@bigstarhyundai.com. We would appreciate the opportunity to address your concerns and try to regain your trust. Kohl Young, Service Director

August 08, 2025

Everyone was very friendly and helpful, Steffy Hernandez was such a great help. She kept us informed as to what was going on with our car More

by Theresaalmendarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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