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Big Star Hyundai

Friendswood, TX

4.2
6,867 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 919 service reviews

January 27, 2026

The wait time too long. It should not take 3 hours for an oil change More

by c-bond007
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Jan 27, 2026 -

Big Star Hyundai responded

hank you for your review. We apologize for the wait and any inconvenience. We agree, it shouild not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 26, 2026

They talk nice but service is average. Also they never rotate my tires and few months back they messed up with my engine cover More

by kasim_71
Recommend Dealer
No
Employees Worked With
Bryan Malave
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Jan 26, 2026 -

Big Star Hyundai responded

Thank you for the opportunity to be of service to you and for being honest with us. We pride ourselves on being friendly, but that should never come at the expense of top-tier technical work. I’m very sorry to hear about the engine cover issue and the missed tire rotations. We’d like the chance to make this right and ensure your vehicle is back to 100%. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

January 25, 2026

Service excellent, but have a complaint about paper work. Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign More

by Pdansby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement and someone from our service department will be contacting you shortly regarding your paperwork.

January 25, 2026

Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return More

by Kaylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 24, 2026

Excellent people on board. Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we More

by Stan.emerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t recall the other names assuring me. But everyone very helpful
Jan 26, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 22, 2026

The atmosphere at Big Star is amazing. The people here are friendly and professional. My sales person, Rose Rodriguez is outstanding! More

by colburndale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 19, 2026

Bryan was very knowledgeable and answered all of my questions in a polite and professional manner. He even stayed after closing to make sure I got back into my vehicle after it was serviced. Thank you, More

by Adrisolis347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 17, 2026

No customer service no communication and they lie do not trust him Horrible customer service More

by J.ybarra24
Recommend Dealer
No
Jan 19, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. While we take all reviews seriously as they help us identify areas where we can improve our service and quality, your review did not include specific details regarding your visit. We would welcome understanding how we fell short so that we might have a chance to provide a more positive experience for guests in the future. Please contact me directly at skimbrough@bigstarhyundai.com. Scott Kimbrough, General Manager.

January 15, 2026

she listened to me after tech 'couldn't' find prob and escalated issue to a mgr. More

by glo_5559
Recommend Dealer
Yes
Employees Worked With
steffy mostly
Jan 15, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We apologize for any inconvenience you experienced and appreciate your patience as vehicle repair diagnosis can be a complex process, particularly when addressing concerns that are intermittent in nature. Customer feedback like yours is essential to our ongoing efforts to evolve our service standards for the highest possible customer satisfaction, and please rest assured that your experience is being shared with the appropriate department as part of our commitment to continuous improvement.

January 11, 2026

Very efficient and professional. Clear communication about what services were needed for my car. I received very efficient and professional service. Clear communication about what wa More

by deborahwc
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Jan 12, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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