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Big Star Hyundai

Friendswood, TX

4.2
6,814 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 889 service reviews

December 12, 2025

Very good and straight forward The service was good and straightforward. I didn't wait as long as I did last time More

by Ashspur05
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
December 11, 2025

Service was great, Mary was great, communication was great and overall experience was great. 10/10. More

by doyle_jenna
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 08, 2025

Very efficient . The car was taken in on time and service was completed in a timel More

by LIBOIRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2025 -

Big Star Hyundai responded

We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 05, 2025

I had a service appointment at Big Star Hyundai at the end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my More

by CAROLCHAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Shurafa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacinda
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the frustration and concern you experienced following your recent service visit, and we regret that our communication regarding our inspection process was not as clear as it should have been. As part of our commitment to your vehicle's long-term health and peak performance, we perform a comprehensive multi-point inspection on all vehicles, which does include visually checking and sometimes temporarily accessing components like air filters to inform you of their current condition. We want to assure you that this inspection is purely diagnostic and informational; we never proceed with any repair work or part replacement without explicit customer authorization, which is why the video was sent to highlight potential services. We understand why you are distrustful, especially given the coincidence of your A/C stopping less than a week later, and we want to assure you that checking an air filter will in no way cause damage to a customer's vehicle. Additionally, doing so intentionally is absolutely contrary to our standards and training. That said, coincidences do happen, and parts and systems do fail unexpectedly without a direct cause. We stand by the quality of our work and the integrity of our team and would be happy to discuss this further if you would like to contact me directly as we do want to ensure your complete satisfaction. Kohl Young, Big Star Hyundai, kohly@bigstarhyundai.com 

December 05, 2025

Very efficient! Very prompt and efficient. Work done was explained very clearly. Advisor was excellent and very courteous! More

by craig t
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa!
Dec 10, 2025 -

Big Star Hyundai responded

We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 05, 2025

I feel that making an appointment makes no difference. The wait was to long to get my car serviced. More

by Carmenrflores55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience and the wait. That must have been frustrating. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 04, 2025

Love how Valor in sales and Adrian in service go way beyond your average employee More

by Valentintrevino2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valor
Dec 04, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 04, 2025

He is going to be the only service writer I will work with from here on More

by Valentintrevino2001
Recommend Dealer
Yes
Employees Worked With
Adrian went far and beyond to make sure my needs were taken care of
Dec 04, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 03, 2025

Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More

by juliet010306
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 02, 2025

Big Star has the most polite and professional staff ever .Keep up the good work More

by RICHARD_MARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dymond
Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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