Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Contact Dealership
View Awards

17990 Gulf Freeway

Friendswood, TX

77546

Directions

By Type

Showing 6,899 reviews

July 13, 2024

Service Department is quick and efficient with the regular servicing, especially if you make an appointment - for which there are plenty of slots regularly open. The shuttle service covers quite a lo More

by Elantra HEV 2023 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Print
Jul 15, 2024 -

Big Star Hyundai responded

Thank you for your business and review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

July 12, 2024

Customer service was as good as it can get being informed of any updates and necessary services More

by tonyhuyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Print
Jul 12, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

July 12, 2024

Nick Hernandez helped out a lot when it came to buying a car. He even answered all my service questions since I've had a bad experience at other dealerships before. Thank YOU, Big Star Hyundai. I will de More

by rosenickhern@hotmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 12, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

July 11, 2024

Great service from the salesman and the customer service in the service department is excellent More

by bradfordstephen23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah/ Jarred Howard
Print
Jul 12, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

July 11, 2024

They did a great job welcoming me and making this a smooth process while explaining everything. More

by abdelmohamed12012000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darran
Print
Jul 12, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

July 10, 2024

Not particularly happy with service provided. Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue More

by Pat A in Webster, TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKaleb zzChadwell
Print
Jul 10, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better understand and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

July 06, 2024

They actually did a great job . . help me from the beginning to the end.. definitely recommend More

by Moisesdelalb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zzEric zzLopez
Print
Jul 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

July 05, 2024

Big Star Hyundai employees are always very kind and professional. The service provided is always quality service. More

by PFETTERS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
Print
Jul 05, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

July 05, 2024

Trying to lowball customer and give no transparency quote without letting customers know what they are getting into More

by pepsiytw
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Sales
Print
Jul 09, 2024 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

July 02, 2024

Ibra was a phenomenal person to work with! The process went smoothly, and I couldn’t ask for a better car! More

by joanna.dehoyos2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibra
Print
Jul 03, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

1
...
97
98
99
...
690