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Big Star Hyundai

Friendswood, TX

4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

August 14, 2024

I am so happy with rhe service i received and look forward to coming back. More

by CATPACHECO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Aug 15, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 14, 2024

Great customer service. Fast, clean, orderly, and I had no issue booking the service over the phone. More

by ARRAMBIDE.ASHLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKaleb zzChadwell
Aug 15, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 13, 2024

The dealership was very nice, the staff was informative friendly helpful and supportive. I was impressed how efficient and smoothly the transaction transpired. More

by GRACEMARTINEZ400
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco , zzSterling zzWhitely
Aug 13, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 13, 2024

The service was great . Mr Starks helped alot in choicing the best best car, great More

by solangeamin03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 13, 2024

Would like to speak to someone. I communicated the second day of taking home the vehicle that there was an issue with the suspension. Brought the vehicle back innate, salesperson, t More

by HOMESOLUTIONS883
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Big Star Hyundai responded

Thank you for your business and for your review. We apologize for any inconvenience. Thank you for your patience as we work towards a satisfactory resolution to your concerns. Meanwhile, should you continue to have concerns, please reach out to me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

August 13, 2024

Stefanie was very helpful in giving us a great salesman and great service. Brandon is a great salesman and worked with us on getting our truck. Sterling was another great person in helping us get out truck More

by petrinakitchens1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Sandoval., Brandon Sandoval, zzSterling zzWhitely
Aug 13, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 13, 2024

Always in a rush with these last three oil changes. They don’t do the complimentary car clean. Didn’t send a video this last time. More

by jocy_145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzKaleb zzChadwell
Aug 13, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

August 13, 2024

Service team is very fast and efficient, with feedback and follow up around and urgency around customer time. More

by katurap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kohl Young, Madison Hartung, zzKaleb zzChadwell, zzBilly zzWilliams
Aug 13, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 13, 2024

The service appointment was easy to schedule on line and the service was excellent! My vehicle was checked over completely and the required service quickly and efficiently done. The service technician sent More

by ELDER.ROGERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 12, 2024

Isiah Moseley and Duran Starks were great at working together to get me in my car I wanted and in a timely manner. I highly recommend these two. More

by jenniferimran86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isiah Moseley Durran Starks
Aug 12, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

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