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Big Star Hyundai

Friendswood, TX

4.2
6,892 Reviews

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,892 reviews

February 14, 2013

I have purchased two vehicles from Veronica at Ron I have purchased two vehicles from Veronica at Ron Carter. The first and second time I met with Veronica she is always welcoming,helpful and profess More

by b1194805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric sales manager and Mr. Mueller (finance), zzVeronica zzHewitt
Feb 16, 2013 -

Big Star Hyundai responded

Thank you for your feedback and loyalty, we really appreciate it!

February 12, 2013

Well I knew I wanted a Hyundai Sonata so nothing was going to change my mind on the type of car I wanted. Israel Salazar (Sales Person) approach me with a lot of respect and was not aggressive what so More

by jessevela2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzIsrael zzSalazar
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

Feb 16, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 12, 2013

My experience at Ron Carter was exceptionally pleasant.No high pressure tactics.I honestly left after purchasing my New Genesis without having a splitting headache.The car was delivered spotless .My salesper More

by lpmoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL SALAZAR, zzIsrael zzSalazar
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 12, 2013

My wife and I were looking for a used car with a good price. Thanks again to Ron Carter they did it again. Israel helped us find the car we were looking for. The price and payments worked for us. Israel More

by mindyybarbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzIsrael zzSalazar
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 11, 2013

I liked the atention from Mr. Tasos Kamasitos and all people in Hyundai Ron Carter. I recived a good price for my new car and the best personal atention. More

by Lorenmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tasos Karamitsos
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 10, 2013

I was in the market for two vehicles and spoke with the salespeople at Ron carter via phone since I live in the Beaumont area. I drove over the following day and met with Ralph Mendoza. I told Ralph what I More

by Cdb457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzRalph zzMendoza
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 10, 2013

Mr. Holsen was very helpful from the very first time I spoke with him. I was concerned I would not be able to get the monthly payment I needed. He told me to come to the dealership. He said he had many op More

by annettealcantar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Holsen
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 09, 2013

Excellent customer service. He really seemed to like his job and it shows. He went the extra mile to get us our desired car. Will recommend him completely. More

by Sscott06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

February 08, 2013

Dealership would not repair problem after one week of ownership. Threaten with police action after requesting my down payment back. No after care customer service. More

by brilon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Hewitt
Feb 08, 2013 -

Big Star Hyundai responded

Thank you for your feedback. The Corvette that you purchased had a specially modified exhaust system that pruduces a loud report by design. That specialty exhaust system was and is functioning properly. Several days after purchase you complained that it was too loud. Because we take our customer concerns seriously we offered to pay $900 of the cost to return the Corvette exhaust to factory specs. You were unhappy with that solution so we allowed you to return the vehicle.

Feb 08, 2013 -

brilon responded

A good play on words.. As i said before I was threaten with police action for trespassing on your property, after I told you I wanted my money back.. After a cooling off period by Anthony Hewitt, I was offered $850.00 for half of the repairs. The specialty exhaust system had holes cut in the mufflers by some simpleton.and then someone tried to patch the holes up. I consider an after market exhaust system by Borla as a specialty system not cut and patch mufflers. There must be a Federal or State statute in which a dealer can be fine for tampering with the emission system and selling the vehicle.. I got pictures on my cell phone showing this action on the emission system.

Mar 10, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai is committed to providing high quality customer service, but based on this DealerRater review, the customer did not share in that experience. That is very disappointing to us and we have reached out to this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.

February 07, 2013

We had a very good expierience with Ron Carter Hyundai. We walked in and met Michael Cohen and we new we were at the right place. He treated us like we where part of his family and did everything he could More

by jonathan99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael cohen
Feb 13, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

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