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Big Star Hyundai

Friendswood, TX

4.2
6,897 Reviews

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,897 reviews

March 24, 2013

Ron Carter has a very professional and friendly atmosphere.My family and I just resently went to look for my first car and thanks to Charles Henderson I found it!!!!! :D He was really friendly and More

by yari12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzCharles zzHenderson
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 24, 2013

This e experience was the best I have ever had and will definitely be going back for future pitchers. I am so excited about my Hyundai Veracruz, I love the feeling when people knew what you are looking More

by mommyofdats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzChristian zzKaramitsos
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 24, 2013

I would like to thank Mike Ogaz for the wonderful experience I had with purchasing my new car from Ron Carter. Everyone was excellent to me and got me a great deal on a new car. They treated me like More

by sreber620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ogaz, zzMike zzOgaz
March 24, 2013

I just want everyone to know that I had a wonderful experience buying a new car that this dealership. Everyone I mean everyone was very friendly and patient. Very kid friendly for those of you that ha More

by ecrowell79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzJohnny zzGomez
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I was a first time buyer with no credit history at all and Johnny was able to get me in a car I love and could afford! More

by moss180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzJohnny zzGomez
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I visited Ron Carter Hyundai on Wednesday March 20, 2013 and they helped me with everything. I was sure that nine times outta ten I wouldnt b able to finance a vehicle without a cosigner or help but this de More

by stephaniquesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzClarence zzFarmer
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I walked into this dealership with my wife and we had been all over town typical car shopping deal then I went there and met mike he was knowledgeable and friendly and made us feel at home our invited us More

by alexmattpro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike ogaz, zzMike zzOgaz
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 22, 2013

Isreal did an outstanding job helping me find the car I wanted. He had great customer service standards answering all my questions and helping me with any concerns I had with my purchase. Financing was q More

by colbertiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzIsrael zzSalazar
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 22, 2013

I actually drove down from Little Rock Arkansas, becuase no one locally could compete with the price. I delt with two sales consultants, Christian and Ralph, who were very quick to respond to my questions, More

by baileybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzChristian zzKaramitsos, zzRalph zzMendoza
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate you making the drive!

March 22, 2013

I was a first time buyer and I arrived at the Ron Carter dealership for my 7 P.M. appointment and was met by Mr. Anderson, unfortunately he had booked a few appointments around the same appointment window. More

by 2013carbuyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Apr 01, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai is committed to providing high quality customer service, but based on this DealerRater review, the customer did not share in that experience. That is very disappointing to us and we have reached out to this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.

Apr 02, 2013 -

2013carbuyer responded

I don't think a response of apologizing that if I "felt there were sour grapes" with my experience or that "Hyundai is not for everyone" was a good enough private response from the dealership. This just helps me understand why I received the service I received. I am sure the brand Hyundai would not like the bad customer service and lack of professionalism I am continously experiencing.

Apr 05, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai believes that we are both in agreement about how our customers should be treated. For clarity and context, our Private Response made Public: "We understand that Hyundai is not for everyone and shoppers will sometimes buy a competitors' vehicle. If you felt that there were 'sour grapes' regarding your eventual purchase, again we apologize. We would agree with you that our customers should never be made to feel uncomfortable with their purchase no matter from what dealership". Thank you again for your review and we are happy that you found what you are looking for.

Apr 06, 2013 -

2013carbuyer responded

Thank you for posting your full private review for the benefit of others to see the lack of professionalism and lack of customer service I was quoting about. I have also sent this to Hyundai USA corporate so there is no more need for the back and forward on the local level. Hopefully, this will help others to not experience the same.

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