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Big Star Hyundai
Friendswood, TX
6,843 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,843 reviews
March 25, 2020
Rip Off David Waters is a con man and since his bosses approve of the way he sells, would also indicate they are just as bad. David boldly lied to my wife and David Waters is a con man and since his bosses approve of the way he sells, would also indicate they are just as bad. David boldly lied to my wife and I about things that were on our new purchase that weren't on this vehicle. I have tried and tried to get David to respond to me and I have written to the General Manager and haven't received a phone call, email, or even a text from anyone. I was scheduled to take my new purchase into the dealer the following week and have it serviced free of charge but they will not give me a date or a call back. I would never recommend them to anyone. More
by Bob
March 14, 2020
J Hasan helped me pick a car and was helpful in giving me all my options in the vehicle I chose. The dealership worked with us and made it a good experience buying a car. If you are looking for a Hyundai I all my options in the vehicle I chose. The dealership worked with us and made it a good experience buying a car. If you are looking for a Hyundai I would recommend Ron Carter and J Hasan. More
by stefaniebeames
Employees Worked With
zzJ zzHasan
March 10, 2020
...even worse service department I was involved in an accident in December 2019, we are in March 2020 and my car still has not been fixed. It has been a nightmare, I could go on and o I was involved in an accident in December 2019, we are in March 2020 and my car still has not been fixed. It has been a nightmare, I could go on and on about the long list of things that have gone wrong here, but I won't bore you with the details. The bottom line is that my car WHILE IT WAS IN THE SHOP, was wrecked by a mechanic, an employee of theirs, who was DRIVING A CAR WITHOUT BRAKES! (This alone says a lot about the quality of mechanics they have working on our vehicles) They consistently lied about having gotten in contact with my insurance company. They have consistently lied to me. Every time I am able to get a hold of them, I am told a COMPLETELY different story. Nothing matches and NOTHING makes sense. I have attempted to get in contact with SCOTT on several occasions. I have sent several e-mails and have requested that he call me. I have not heard a peep. It is very unfortunate that Ron Carter has this level of customer service. To this day, at this very moment, they still have my car and still, my car has not been fixed properly. I am writing this in hopes that someone will read this and stay away from this place. I have never had a worse customer service experience in my life. It's sad. Just sad. More
by adrianacperez
Employees Worked With
March 06, 2020
We’re so glad Ron Carter Hyundai had the Palisade available within the same week, other dealerships had a 3 month wait. Hasan, Shawn and David were awesome! They really cater to their customers! available within the same week, other dealerships had a 3 month wait. Hasan, Shawn and David were awesome! They really cater to their customers! More
by mfzaidan
Employees Worked With
zzJ zzHasan
March 01, 2020
The buying experience was a pure pleasure with Hasan and Mr. Stark! The service at Ron Carter Hyundai starts before you walk through the door! They not only took care of us but also had food and face painti Mr. Stark! The service at Ron Carter Hyundai starts before you walk through the door! They not only took care of us but also had food and face painting for our kids!! Not only did they meet all of my expectations but they surpassed them all. They have earned a loyal customer! More
by i.kelley
Employees Worked With
D. Stark, zzJ zzHasan
February 27, 2020
I had such a great experience today at Ron Carter! Hasan thanks for the great customer service you showed me and also thanks for being super patient. Thanks Jessica thanks for the great customer service you showed me and also thanks for being super patient. Thanks Jessica More
by jessicatownsend725
Employees Worked With
zzPaul zzJones, zzJ zzHasan
February 26, 2020
LOVE AT FIRST SIGHT As I walked in the dealership Hasan came over and was ready to help my husband and I. We really didn't know what we were looking for, therefore Hasan As I walked in the dealership Hasan came over and was ready to help my husband and I. We really didn't know what we were looking for, therefore Hasan started showing us some suv's and like I said when I saw the 2020 Palisade.... I FELL IN LOVE! Hasan was the best at being patient, and he was very attentive to everything we would say and do. We wouldn't have been able to get this SUV without Hasan's help. Thank you Hasan! More
by gonzalezgalilea097
Employees Worked With
zzJ zzHasan
February 24, 2020
Long, fun day. Mr. Hasan and Maria were great in helping me get my new Venue. They worked really hard to make car buying a pleasant experience. Both are truly knowl Mr. Hasan and Maria were great in helping me get my new Venue. They worked really hard to make car buying a pleasant experience. Both are truly knowledgeable about their jobs. If you are looking for a great car buying experience ask for Mr. Hasan. I'm happy to have 2 new friends and a new car. More
by jb
Employees Worked With
Jimmy Kirby, zzJ zzHasan, zzMaria zzCauich
February 22, 2020
Unethical Shysters! (A person or business who uses unscrupulous, fraudulent, or deceptive methods in business.) Went on their website to get a quote to sell the Shysters! (A person or business who uses unscrupulous, fraudulent, or deceptive methods in business.) Went on their website to get a quote to sell them my car and it came back with a "Ron Carter Hyundai Offer" between 12K and 13K. I then received a phone call from a woman following up to see if I could bring the car in for further evaluation. I said I didn't want to drive an hour for them to low ball me and she assured me that I would receive at least what was already offered Plus an extra $500. I told her I would think about it and then decided to go there. I called her back and said I would bring the car by and again confirmed the offer with her. I drove the hour and Isreal took my keys to look at the car (which is in mint condition for its age). Then he had his manager look at the car before returning to present his offer. Well, turns out they could only offer 9k. When I showed him the offer from the website ( I did a screen shot) he said he didn't like that offer and that's all he could do. I asked to see the woman who contacted me and he said he didn't know her, she was in a call center and didn't know where it was. After I complained he said he would ask his manager to re-evaluate the bid but I didn't want to wait around for them to bump it up $50 or so I left to drive 50 miles home. Waste of time and bad experience with these people. I feel terrible for all the people they screw over and there were plenty of them that left negative reviews. I would give them no stars if I could. More
by 3jofus
Employees Worked With
zzIsrael zzSalazar
February 14, 2020
Everyone was friendly and did a great job at making everything go smoothly and efficiently. Truck was just as expected and washed and filled up while the paperwork was taken care of. Great job and than everything go smoothly and efficiently. Truck was just as expected and washed and filled up while the paperwork was taken care of. Great job and thanks More
by jlmarshall63
Employees Worked With
Jimmy Kirby, zzJ zzHasan
