
Big Star Hyundai
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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I was very pleased with the updates and the videos were very impressive. All in all the customer service was very good. very impressive. All in all the customer service was very good. More
Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More
My overall experience with Alex was ok but the person who worked with us was Arin, she did the work, however now I see that we did not get what was promised as far as part of our discussions that actually so worked with us was Arin, she did the work, however now I see that we did not get what was promised as far as part of our discussions that actually sold me to lease. Jimmy did not write it up correctly which now I am not a happy customer entirely, I should have caught it, Arin said we would have all oil changes free during our lease, I did tell Jimmy and he said ok but documented incorrectly as only 3 oil changes. After we left the dealership we realize we did not get offered the road hazzard warrenty so came back the next morning was told by Jimmy..to late..you have to get it before signing your documents, he did not offer it then, he was too busy trying to sell us window replacement!!! I personally feel he did not represent your dealership completely right. If I am off base here please let me know when you check this out More
I had a great experience with Alex. I didn’t expect to go in and purchase anything the same day but Alex went above and beyond for me. He was super detail oriented and worked with all m I didn’t expect to go in and purchase anything the same day but Alex went above and beyond for me. He was super detail oriented and worked with all my circumstances. 10/10 More
Friendly and Helpful Staff. Smooth and Easy Process. Timely and Effective Service. Fair Pricing. Clean facilities and convenient waiting areas. Smooth and Easy Process. Timely and Effective Service. Fair Pricing. Clean facilities and convenient waiting areas. More
Added a $3600 “protection package” to the price of my car that wasn’t mentioned online or through the document package they emailed me. Blindsided with it at the dealership when they ran the final numbers. that wasn’t mentioned online or through the document package they emailed me. Blindsided with it at the dealership when they ran the final numbers. More
Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More
Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More
The wait was not long. Employees were extremely courteous and professional. Service department is great! Employees were extremely courteous and professional. Service department is great! More