Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Hyundai
Friendswood, TX
6,357 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,357 reviews
November 20, 2024
I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More
by SS-2018
Verified Customer
November 19, 2024
Bought a brand new 2023 Santa Fe at the end of September. There was a ding in the rear passenger door. Told Nick about it before signing any paperwork. He told me that he would get it fixed for me. So far ha There was a ding in the rear passenger door. Told Nick about it before signing any paperwork. He told me that he would get it fixed for me. So far have heard nothing from him. I have reached out through email and not gotten a response. I am also still waiting on my welcome letter from the finance department. Hopefully I hear back in the morning. More
by j.benningcpc
Employees Worked With
November 18, 2024
My car was finished being serviced and no one let me know. I had to walk to the front desk and ask. Who knows how long it would have taken for someone to notice. Not only was the wait ridiculous, they a know. I had to walk to the front desk and ask. Who knows how long it would have taken for someone to notice. Not only was the wait ridiculous, they also tried to tell me my car needed two separate repairs. My car was bought in late February and had 6k miles at the time. If I car needs repairs after 6k miles it’s probably a bad car. More
by lukusdean
Employees Worked With
November 18, 2024
Still waiting on monthly payment quote but been working with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, ve with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, very pleased More
by jamesgreen581
November 17, 2024
It’s new kept clean and the salesman that helped was very knowledgeable and understanding to my wants and needs. A+ to him for sure!! knowledgeable and understanding to my wants and needs. A+ to him for sure!! More
by j.cruzer
Employees Worked With
Other Employees :
No sure of names but good folks they are the best!
November 16, 2024
Always great fast service. I purchased the oil change package this was my second one. I purchased the oil change package this was my second one. More
by chellebou
Employees Worked With
November 16, 2024
Juan charged $300 for failing to program a fob. His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purch His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purchased. I’m sure I’m not the first customer to bring one in for programming. It feels like he just wanted to make a sale and collect the money. More
by Frphilip
November 15, 2024
Brand new service center has made wait times shorten and waiting in the new waiting area more comfortable. Service staff are pleasant and informative and the estimated wait time was spot on. waiting in the new waiting area more comfortable. Service staff are pleasant and informative and the estimated wait time was spot on. More
by tksoucy
Employees Worked With
Bryan Malave and tech #45836
