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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.2
6,788 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,788 reviews

November 28, 2025

They disconnected something on my camera so now I had to make another appointment to have it checked out. Another day waiting for something they messed up. UGH!!! More

by Jaime garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember anyone’s name.
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November 26, 2025

Good but make a post some customer would know about discounts: veteran AAA Advantage Care More

by Sis Mavis
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vasquez
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Nov 28, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your feedback means a lot to the Big Star Team and will be used to improve customer visits. We look forward to serving you again soon.

November 25, 2025

Had car serviced did not go over invoice or discuss upcoming needs all was pay and go for the service More

by j_c_pritchett
Recommend Dealer
No
Employees Worked With
Paul Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
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Nov 26, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent service experience. We sincerely apologize that our team did not take the necessary time to review the invoice with you and discuss any future maintenance needs for your vehicle, as we strive to ensure every customer leaves fully informed about the work completed and any proactive steps they can take for their car's well-being. We will address this immediately with our service team to reinforce the importance of these discussions and ensure all essential information, including upcoming needs, is communicated clearly before payment is processed. We appreciate you bringing this to our attention so we can improve our service process for all our valued customers. Please reach out to me directly at kohly@bigstarhyundai.com and I would be happy to review the completed services and any recommendations with you personally. Kohl Young, Service Director.

November 24, 2025

i never seen this kind of poor pathetic customer service ever in my life, i mean you guys just give me the key of the vehicle and threw me in desert to drive without any information . i have been waiting More

by syed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
nicholson ram
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Nov 24, 2025 -

Big Star Hyundai responded

Thank you for your business and for taking the time to provide feedback. We deeply regret that your recent vehicle delivery and initial experience fell so far short of the professional and thorough service we strive to provide. We understand your profound frustration regarding the lack of a comprehensive vehicle demonstration, the unacceptable delay in activating your telematics services, and the crucial missing information on recommended home Level 2 charging solutions, as well as the financing options. Please accept our sincerest apologies for the feeling of being neglected; this is not the standard we set for our team, and we are immediately reviewing this situation internally to ensure all training and client management processes are addressed. Most importantly, please reach to me personally at tgomez@bigstarhyundai.com so we can arrange a time when we can manage the completion of all outstanding items, including the telematics activation, a full, personalized feature review, and a complete guide to your charging resources. Tony Gomez, General Sales Manager

November 23, 2025

Great experience! They all worked hard to get the best deal in my specific budget. I felt like I had a whole team fighting for me while I say back and drank my Dr. Pep More

by Holly Hill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Petter
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Nov 24, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 23, 2025

The service was excellent with the highest level of customer service and professionalism beyond reproach More

by Anthony W Hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacinda Woods
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Nov 24, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 22, 2025

Went in for a oil change and an inspection and got out and about two hours so pretty good More

by brigitte1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacinda
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Nov 24, 2025 -

Big Star Hyundai responded

Thank you so much for your business and feeback. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 22, 2025

Very disappointed. They swapped cars I wanted an awd they swapped it with a fwd. then wanted more money. More

by dmparker64
Recommend Dealer
No
Employees Worked With
Tim Vining
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Vining
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Nov 24, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the disappointment and frustration. We understand that expecting an all-wheel-drive (AWD) vehicle and receiving a front-wheel-drive (FWD) one can be a significant inconvenience. Changes in price can vary from unit to unit depending on a variety of factors, the most obvious being trim and equipment levels, but also such things as exterior/interior color, age on the lot, consumer demand, etc. etc. We would like to review this with you to determine why the substitution occurred and why there was a change in the price structure. We are committed to ensuring our team adheres to clear communication regarding vehicle availability and pricing. Please reach out to me directly at tgomez@bigstarhyundai.com. Tony Gomez, General Sales Manager

November 22, 2025

This is my second car purchase from this dealership and from Arin. I highly recommend using them. More

by LINZYN79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 20, 2025

I would have rated higher but Arin has not responded to my text about missing key for my vehicle. I have also emailed the dealership and called and no one has responded that I only received one key for the More

by tristanross1982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding the missing second key for your recently purchased vehicle. We sincerely apologize that you have not received a timely response from your salesperson, or through your calls and emails to the dealership about this important matter, and we appreciate you bringing this communication lapse to our attention. We understand your concern about only receiving one key. Please be assured that our team will ensure that key owed to you is provided per our new/preowned vehicle sales policy. I was not able to immediately identify your new or preowned vehicle purchase by your reviewer handle, so please send me your full name and phone number along with make and model purchased to tgomez@bigstarhyundai.com. We will contact you directly to confirm the status of the second key, and if one is owed, to arrange a convenient time for you to pick it up. Again, our apologies. Tony Gomez, General Sales Manager

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