Big Star Hyundai
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Very efficient . The car was taken in on time and service was completed in a timel The car was taken in on time and service was completed in a timel More
The salesman was pushy, but was ultimately able to get me what I wanted. My experience with the finance manager was pleasant and he was able to lower my interest rate significantly. what I wanted. My experience with the finance manager was pleasant and he was able to lower my interest rate significantly. More
The sales team & manager went above and beyond to help me achieve a satisfactory deal Note: the On-Line portal is NOT an effective tool during the process. Sales staff had no knowledge that I had complete achieve a satisfactory deal Note: the On-Line portal is NOT an effective tool during the process. Sales staff had no knowledge that I had completed all tasks online More
I had a service appointment at Big Star Hyundai at the end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my end of November and authorized only an oil change for my vehicle. However, I later received a video from the technician showing different parts of my car being removed, including filters, as they pointed out potential services I “needed.” My concern is simple: I did not authorize any additional work, so I don’t understand why parts of my car were being taken out in the first place. I recognize that the intent may have been to inform me, but this should not involve removing components I didn’t agree to have touched. What makes this even worse is that less than a week after my service, my AC stopped working. I’m expected to believe this is a coincidence, but I honestly don’t. The issue now requires a repair that will cost me almost $1,000, and I have strong reason to believe it was caused during the service I received. Overall, this experience has left me extremely disappointed and distrustful of the service department. More
Started off great, but once the sale was done, that was it, they won't take your calls or call you back. That's not the correct way to run a business. it, they won't take your calls or call you back. That's not the correct way to run a business. More
I feel that making an appointment makes no difference. The wait was to long to get my car serviced. The wait was to long to get my car serviced. More
Love how Valor in sales and Adrian in service go way beyond your average employee beyond your average employee More
Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More






