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Big Star Hyundai

Friendswood, TX

4.3
6,757 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,757 reviews

November 06, 2025

Here it is 9:04 am and nobody is answering the phones. I bought a used car from you all over a month ago, still have not received my registration. While in the process of buying my car, trying to get a h More

by aquasurface
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arin Robeson
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2025

Literally the best service I could ever ask for. Thank you for helping me get into my car. I love it More

by salasmax88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dyiamond Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2025

The experience was generally great. There were just a few discrepancies between the salesman and finance dept. More

by mommthws
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vining
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

Worked with Nate and Eli on a deal over the phone. Drove 4.5 hours to make the purchase and they had the vehicle ready for me when I got there. Vehicle was exactly as advertised. So far everything has More

by jaden4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2025

very bad service department. They made mistake with me and they do not want to admit it. I recommend them for oil change only (no more than oil change); their mistake with me cos More

by ALMUBAID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 31, 2025

Good communication, not pushy He was very nice and kept me informed about what was needed and showed me the diagnostics More

by Cglamma63
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Nov 03, 2025 -

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 29, 2025

Every time I have had service performed at the dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eag More

by JENSKI333
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Oct 29, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 29, 2025

He got us in there quick and helpful with what we were looking for and he gave us good options and he was just really easy to work with More

by Lesliegamboa9712
Recommend Dealer
Yes
Employees Worked With
Bret
Oct 29, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 29, 2025

It was good and helpful with getting loan done They were polite and very professional More

by leonardjeter39
Recommend Dealer
Yes
Employees Worked With
Nicholas ram
Oct 30, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 28, 2025

A/C vent service was not done correctly. Car was supposedly done, I paid bill; started car and A/C did Not work. Car was taken back to tech and supposedly fixed as A/C was working. Went a sh More

by LGORDON10
Recommend Dealer
No
Employees Worked With
Stuffy was my service rep and she was Great. Issue was with tech who did A/C vent service that was not done correctly.
Oct 28, 2025 -

Big Star Hyundai responded

Thank you for your business and for sharing your feedback about your recent service experience. We sincerely apologize for the inconvenience and frustration caused by the need for a return visit. We understand how disruptive this was to your day. We are sorry that the root cause of the initial problem was not clearly communicated to you. It sounds like the technician was working to diagnose a complex issue, and we regret that the communication about the diagnosis and the final fix was not clear or detailed enough. We value your time and appreciate your patience as we worked to get this resolved. While we cannot undo the initial errors, we are committed to ensuring your complete satisfaction. If you have any further concerns about this repair, please do not hesitate to contact me directly at kohly@bigstarhyundai.com. Thank you again for bringing this to our attention. Kohl Young, Service Director

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