Big Star Ford

Had a great experience while buying the car. But been trying to get ahold of John to get help. Won't return my calls or messages. I noticed shortly after leaving the dealership that turning to t But been trying to get ahold of John to get help. Won't return my calls or messages. I noticed shortly after leaving the dealership that turning to the left was making a noise it shouldn't be. More

Repaired my truck in a timely manner. David also contacted my extended warranty company and my repair was covered. David also contacted my extended warranty company and my repair was covered. More

Very time consuming all i had to do was drop off my car for work and it turned into a 2 hour wait for an unesscary process. Then the communication about the vehicle was just straight poor i had to call and for work and it turned into a 2 hour wait for an unesscary process. Then the communication about the vehicle was just straight poor i had to call and text multiple times not hearing back from anyone for days then I eventually go by to the dealership and my car has been ready customer service is just straight poor. More

Good sevice i will come back next time and recommet my friend. Thanks a lot. friend. Thanks a lot. More

Sold me a car that had severe mechanical issue. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. More

Big Star does a great job. Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful!! More

Very slow with updates on the service of your vehicle and mostly no updates at all after they promised to do so. mostly no updates at all after they promised to do so. More

Alexis made the experience of buying a car a hassle-free process and explained everything in terms I could understand. process and explained everything in terms I could understand. More

My car broke down the night before and the very next day Alexis had me in a 2019 dodge charger by the end of the day. Very detailed explanations, I didn’t even have to explain anything to my parents because Alexis had me in a 2019 dodge charger by the end of the day. Very detailed explanations, I didn’t even have to explain anything to my parents because of how well he explained everything More

Thank you for understanding my concerns and resolving the issues the first time. I really you help. issues the first time. I really you help. More