Big Star Ford

Normally the service is ok but this time I had to wait for over three hours for an oil change. They said they didn’t have the type of oil that I needed. Nobody came out to tell me anything until I started for over three hours for an oil change. They said they didn’t have the type of oil that I needed. Nobody came out to tell me anything until I started asking questions two and half hours later. Poor customer service! Treat customers like you would want to be treated!! More

The sales man Ali Alshakarchi has been always very helpful, scheduling the service appointments for me and make sure everything is done. The service people are great too. helpful, scheduling the service appointments for me and make sure everything is done. The service people are great too. More

2023 won’t start check engine light called dealer no one we’ll help me or call me back crapper service department. we’ll help me or call me back crapper service department. More

I had worn tires on the truck and needed new ones within a month of my purchase. Plus some of the costs were not thoroughly addressed during the walk thru. a month of my purchase. Plus some of the costs were not thoroughly addressed during the walk thru. More

AMAZING DESK SERVICE CLERK. Never has she left undecided to return. I will be BACK Never has she left undecided to return. I will be BACK More

Pleasant atmosphere, wait time was minimal. Always good service and friendly representatives and very helpful. Always good service and friendly representatives and very helpful. More

The service was done in a timely and professional manner. Service area was clean and the technicians were friendly and did a great job! Service area was clean and the technicians were friendly and did a great job! More

Oil change was not done. Oil was black and thin but got charged as if it was done. Oil was black and thin but got charged as if it was done. More

Good service, before calling for recommended services please verify what has been provided previously by big star so not to repeat service too soon. Thanks please verify what has been provided previously by big star so not to repeat service too soon. Thanks More

Big Star Ford is very helpful. I’m happy for what I’ve chosen. Thank you Jimmy! I’m happy for what I’ve chosen. Thank you Jimmy! More