Big Star Cadillac - Service Center

As always, Jeff provided exceptional and friendly service. He goes out of way to make sure I am satisfied and happy. service. He goes out of way to make sure I am satisfied and happy. More

Salesman was easy to work with and now service dept was wonderful to work with! Appreciated transportation to and from wonderful to work with! Appreciated transportation to and from More

Responsive and Careful Service Department. Bobby Miller is a ************outstanding Service Advisor. I rely on his Advice and Guidance. Always willing to answer questions on the phone. Cadill Bobby Miller is a ************outstanding Service Advisor. I rely on his Advice and Guidance. Always willing to answer questions on the phone. Cadillacs are a high end combination of mechanical and technical wizardry - thank God for Bobby Miller who manages to decipher and explain More

The attention to detail is absolutely 5 star. Everything matters and I really appreciated that Everything matters and I really appreciated that More

Ansley was great. It was easy to set up my appointment through the mycadillac app. It was easy to set up my appointment through the mycadillac app. More

Our new car wouldn't work. They took the car in and began to diagnose the issue without delay. We were provided a loner car with no wait. Shortly after leaving it we were told They took the car in and began to diagnose the issue without delay. We were provided a loner car with no wait. Shortly after leaving it we were told the issue and exactly when we could pick it up. Even our salesman was notified and involved making sure that we were taken care of. There's frequent communication with us about it by several methods. Impressive team work and willingness to solve the problem. More

Customer service was great and so was my deal on my new CT5 350T! Special thanks to Jason and Fred and the Big Star Cadillac family for making me apart of the Cadillac Family!!! CT5 350T! Special thanks to Jason and Fred and the Big Star Cadillac family for making me apart of the Cadillac Family!!! More

Easy in fast efficient service and easy out. Jose was my service advisor and was very friendly and professional! Jose was my service advisor and was very friendly and professional! More

Had an appointment at 9 am for an alignment on a brand new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good More

We are always treated well and finish the work requested in a timely manner which is appreciated in these crazy times we live in in a timely manner which is appreciated in these crazy times we live in More