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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,166 Reviews
Call Service Center (281) 819-4641

1,166 Reviews of Big Star Cadillac - Service Center

Sort by
September 07, 2023

They Employees are all so nice and courtesy. The vibes are positive as soon as you walk thru the doors. More

by TXBLKDIVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
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Sep 08, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 06, 2023

Ainsley was great. She answered all my concerns, but my vehicle still has a weird sound when I start it. More

by YADY5793
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Big Star Cadillac responded

Thank you for sharing your thoughts and we apologize for any inconvenience. Please contact us at your earliest convenience to schedule a recheck at https://www.bigstarcadillac.com/serviceapptform/ or by calling 281.819.4730.

September 06, 2023

Karah is great but not satisfied with the quality of my vehicle for the price More

by LLTREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Sep 06, 2023 -

Big Star Cadillac responded

We are delighted that Karah provided you with such a positive experience! Please reach out to me directly as I would like to hear your thoughts on what our team could have done better to create a 5-star experience. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 06, 2023

Good service . Service writer was pleasant and did not pressure me to buy service I did not need. More

by DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 06, 2023

Believe I left with another problem very strong gas smell ever since I picked up my vehicle More

by LAPRADECHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
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Sep 06, 2023 -

LAPRADECHAD responded

Got my truck back and ever since I left the smell of gas is extremely strong. I need to take it back I know that is not correct

Sep 06, 2023 -

Big Star Cadillac responded

Thank you for sharing your thoughts and we apologize for any inconvenience. Please contact us at your earliest convenience to schedule a recheck at https://www.bigstarcadillac.com/serviceapptform/ or by calling 281.819.4730.

September 05, 2023

Very professional and good quality, good customer service, very knowledgeable for the vehicle specs, good job! More

by EDWARDL83
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial, zzKarah zzGonzales
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Sep 05, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 05, 2023

Jeff is amazing He always comes thru & timely matter APlus rating You have amazing employee More

by BIGAL2100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 05, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 05, 2023

Service dept was ready and willing to help me out with my recall on my Cadillac xT5. They made quick and enjoyable. More

by R2bazan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 05, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 05, 2023

They are very professional and get you in and out very fast. Really like taking my car to big star More

by STARLANICCUM94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 05, 2023

Ainsley, took very good care of our vehicle and always provides great service. when she realized there was a problem she made arrangements for us to be dropped off at home and picked up when our vehicle w More

by MARTIN.ALBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an positive experience.

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