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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,166 Reviews
Call Service Center (281) 819-4641

1,166 Reviews of Big Star Cadillac - Service Center

Sort by
September 09, 2023

This has been the most disappointing experience that continues. I wish I could submit 0 stars, but I had to select one. More

by AmeliaMartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 09, 2023

Very helpful and friendly nice and kind and knowledgeable about the vehicle.. took his time and explained everything More

by ChevonneMadu
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bukrinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 09, 2023

The dealership is awesome. I have bought my last to cadillacs from this Big Star. More

by CECBLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
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Sep 11, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 08, 2023

It was good and professional. All personal were nice. Jeremy Rodabaugh was particularly nice and helpful More

by thetimrody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 08, 2023

I was not pleased when wasn't able to get a rental car a few months ago More

by Suzette_toliver
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Sep 11, 2023 -

Big Star Cadillac responded

Suzette, Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 08, 2023

I attempt to leave messages no one returns calls here! ! I would like a call More

by VEROSIROS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson
Report | Print
Sep 11, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. You have my sincere apologies for us not getting back with you. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 08, 2023

It was easy to make an appointment and the staff was very nice an easy to talk to. More

by TLK199911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 08, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 08, 2023

Service was great. All issues were resolved to my expectations. I did not take the car in for service, my wife did. I do not know the names of the service personnel tha More

by ghaustin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daisy Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 07, 2023

They kept my XT5 for 8 days and they never returned any of my phone calls. Ron Carter Cadillac was way better!!! More

by GILT2537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzKarah zzGonzales
Report | Print
Sep 08, 2023 -

Big Star Cadillac responded

Thank you for taking the time to leave a review. We are sorry we did not provide you with a 5-star experience. Please contact me directly with your best contact informations so that I can address your concerns. Jason Wilson. Service Director, jwilson1@bigstarcadillac.com

September 07, 2023

It was great service, fast and Jeffrey was great! !! He was so helpful in explaining the service. More

by JULIANAPALOMAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 08, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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