Big Star Cadillac - Service Center

Got my oil change done very quickly! Jose was great and very helpful. Would 100% recommend this service department. Work with Jose! Jose was great and very helpful. Would 100% recommend this service department. Work with Jose! More

Ainsley was able to get me in and out quickly for a new tire. She is always very pleasant to work with tire. She is always very pleasant to work with More

Service Advisor Kara Gonzales Gets a 5 Star Rating from me for the service of my Cadillac. She got my keys and told me they would have my car serviced as soon as possible (I had a 10:45am appointment). She me for the service of my Cadillac. She got my keys and told me they would have my car serviced as soon as possible (I had a 10:45am appointment). She came to waiting room to get me when my car was ready. I paid & Kara escorted me to the car (I use a walking cane). When I left the dealer, I felt so good with the excellent service experience I received. I give a 5 Star Rating. All my future service work will be done at Big Star Cadillac using my Service Advisor Kara Gonzales. More

Bobby is the best! He can always be counted on to communicate and be sure the job is done thoroughly and as scheduled. My wife and I have been dealing with Bobby for 15 He can always be counted on to communicate and be sure the job is done thoroughly and as scheduled. My wife and I have been dealing with Bobby for 15-20 years and 4-5 Cadillacs. We're thinking of maybe another one real soon. Bobby makes of feel like we are his best customer. More

The battery special they had advertised was not honored. Never had no issue when it was ron carter cadillac. Never had no issue when it was ron carter cadillac. More

The employees were very nice and helpful. The service was fast and I had no issues with anything. The service was fast and I had no issues with anything. More

Kept my car 2 weeks and 1 day and then called and said they didn't have part to fix it. Said I could come pick it up. When I called to check on it, I could never get past person answering phone. It suck they didn't have part to fix it. Said I could come pick it up. When I called to check on it, I could never get past person answering phone. It sucked!@ More

Very helpful and friendly nice and kind and knowledgeable about the vehicle.. took his time and explained everything about the vehicle.. took his time and explained everything More

This has been the most disappointing experience that continues. I wish I could submit 0 stars, but I had to select one. continues. I wish I could submit 0 stars, but I had to select one. More

Bobby is amazing and always communicates well and treats my car with care every time I visit! my car with care every time I visit! More