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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,164 Reviews
Call Service Center (281) 819-4641

1,164 Reviews of Big Star Cadillac - Service Center

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September 22, 2023

The only thing is it took a long time for them to look at the car. More

by dewittjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

September 22, 2023

Karah was great at intake and keeping me up to date on the status of my vehicle! More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Sep 22, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 22, 2023

hello,it was nice taking my car to your dealership excellent job done ,I give special thanks to Mr. Jeffrey Dial in taking care of me from start to finish.He did an excellent superb job!!! .My thanks More

by DAVIDTAMAYO709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 22, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 22, 2023

Not satisfied never return a call after called several times and leave a messages to Kara Gonzalez More

by TJBROWN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJason zzWilson, zzKarah zzGonzales
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Sep 22, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 22, 2023

I just didn't like one of my encounter with you guys. when I only had a screw loose and price i had to pay. This last visited went real smooth.karah was very helpful and friendly More

by CYNTHIAHARMON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial, zzKarah zzGonzales
Report | Print
Sep 24, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 22, 2023

Bobby is very professional and knowledgeable about my car's service and repair needs. I appreciate how thorough and detailed the work is handled, and I really appreciate the shuttle service when I need t More

by susan.eason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 19, 2023

After 8 days of no return call for repair message was not emailed to him. I had to call his mobile phone More

by JANICEDOWNTIME
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

September 19, 2023

Always a pleasure working with Ainsley! She always keeps you updated either by text or email. Great customer service! More

by NIKKIGOINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 18, 2023

Jeff Dial is my Service Advisor and does an excellent job every time in handling my services needs on both of our Cadillacs. Thanks! More

by RDHARRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Sep 18, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 18, 2023

Have only used for oil change that should have been changed prior pre-owned cert car. More

by wtaylor89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimee
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Sep 18, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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