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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,163 Reviews

1,163 Reviews of Big Star Cadillac - Service Center

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September 27, 2023

Got there, it looked like Ainsley wasn't feeling well, but she took care of me right away and ordered me a ride home. Called me early afternoon to let me know my car was ready. Service was nice and quic More

by DVERACRUZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 27, 2023

Jeff Dial did a great job coordinating my vehicles service. The vehicle was ready when promised. More

by JWILDER001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 27, 2023 -

Big Star Cadillac responded

We are truly humbled by your kind words.

September 26, 2023

Bobby has always given exceptional serve. The time it took to have my car completed was very good. More

by MCLARK40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 26, 2023

Ansley and big star Cadillac is the best. I would recommend to every one I know More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales, zzRaven zzRasberry
Sep 27, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 26, 2023

Jose was awesome with my service and keeping me informed with what was going on very thorough gentleman. Cadillac let me down I purchased every package and should have had a loaner but received whatever the More

by hwomack17615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Big Star Cadillac responded

Thank you for your review. Due to inventory constraints, our loaner program cannot guarantee each customer that a Cadillac or a specific vehicle type will be available, and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 25, 2023

I am very pleased with every visit and service that I have had there. Jeffery in the service center is awesome. I hope to work with him on every visit. More

by TLK199911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 26, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 25, 2023

Nice office environment and Jeffery always provided answered my questions in details and great help in each service. More

by JD_ZHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 26, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 24, 2023

great service! would recommend to others and family. was very impressed with the attention to detail. More

by johnmedina58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 22, 2023

This dealership did a great job keeping Bobby Miller. He’s the best person in the service department. He’s very courteous, respectful and very professional. He is the only person I want to deal with in t More

by LENDA.FOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2023

The only thing is it took a long time for them to look at the car. More

by dewittjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

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