Big Star Cadillac - Service Center

I would not buy an air filter from this dealer in the future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I made the appointment. I arrive at the appointment 15 minutes early and go into the service area. All the service managers just ignored me for about 5 minutes. Finally, one ask if I need help. After asking me some questions about the vehicle they tell me to have a seat it will take about 4 hours to complete. About 30 minutes later another service manager came and told me that they "ran out of the parts" that are needed for my repair and I would have to call back to make another appointment! No suggestion of when they could get me in and no attempt to make another appointment that day! More

Was courteous, was on time, let me know if there were any other problems found. other problems found. More

My service advisor (Jeff) always makes sure I have good service. Always pleasant, courteous. and gets things done in a timely matter. service. Always pleasant, courteous. and gets things done in a timely matter. More

LeAnn, Jeff and Isaac were extremely professional and ensured the necessary recall software upgrade was performed as required. They made everything very convenient and all service was performed ahead of ensured the necessary recall software upgrade was performed as required. They made everything very convenient and all service was performed ahead of schedule. More

Everyone was nice and friendly and eager to help. You don’t find that often in other places. I would definitely go back and refer to others. You don’t find that often in other places. I would definitely go back and refer to others. More

Good…! !!! They need to vacuum in side the car ….!! Long wait for loaner cars, that’s not good !!! They need to vacuum in side the car ….!! Long wait for loaner cars, that’s not good More

I have been going to Big Star for many years. I usually deal with Bobby Miller in the service department. He always takes care of whatever my car needs and works very hard. It is a pleasure to wo I usually deal with Bobby Miller in the service department. He always takes care of whatever my car needs and works very hard. It is a pleasure to work with him. More

Everyone was so nice and friendly including the janitorial staff. A smile was on anyone that you saw. I felt comfortable and safe. Keep up the good work janitorial staff. A smile was on anyone that you saw. I felt comfortable and safe. Keep up the good work More

Brought my Xt5 in for an oil change and tire rotation which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! More

Always a pleasure t bring my Escalade to this dealership! They are always polite & helpful. They listen to your requests & always explain everything in detail! Owning a Cadillac has been a great experience! They are always polite & helpful. They listen to your requests & always explain everything in detail! Owning a Cadillac has been a great experience! Big shout out to my service rep Ainsley who took great care of me! More