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1,163 Reviews of Big Star Cadillac - Service Center
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September 30, 2023
The personnel are efficient and friendly. Work is excellent. Dealership is clean. Everyone makes you feel like you are part of their family and an important customer. Work is excellent. Dealership is clean. Everyone makes you feel like you are part of their family and an important customer. More
by BSJACKS38
Verified CustomerEmployees Worked With
September 29, 2023
Horrible. I brought my car in for my scheduled appointment and left it with the service department. Six hours later they called to tell me the part needed wasn I brought my car in for my scheduled appointment and left it with the service department. Six hours later they called to tell me the part needed wasn’t in. This is one of many issues I’ve had with Big Star Service department. At this point I would never recommend or purchase another vehicle from this dealership. More
by LARAAUTTONBERRY
Employees Worked With
zzKarah zzGonzales
September 29, 2023
Ainsley and the Service department are excellent. Kept me informed as to what was going on with my wife's XT5 with text messages. When I picked it up it had been washed and looked excellent. Down sid Kept me informed as to what was going on with my wife's XT5 with text messages. When I picked it up it had been washed and looked excellent. Down side was waiting for parts (hub and bearing assembly) a very common part that is used on many years and models of G M, not just the XT5. It should have been in stockIt is very common for these parts to fail,,,,you can bet they're not Timpken or Eaton bearings. More
by GWILKERSON003
Employees Worked With
September 29, 2023
Two of the problems are not fixed and I don't know about the third because I have not approached the car at night. The most critical item, the left rear view mirror still points down when driving down the the third because I have not approached the car at night. The most critical item, the left rear view mirror still points down when driving down the road. The key fobs were not recognized when we picked the car up we had to set up all the seat functions again. New on this morning, I am driving the car, Driver 2, wife gets out of the car to pick up clothes from the cleaner, when she opens the left rear door, the seat moves to Driver 1 pinching me up to the stearing wheel. I had to push the driver 2 button to get the seat back. More
by JIML4128
Employees Worked With
zzJeff zzDial
September 29, 2023
Always a pleasant experience, they take care of me. Def would recommend to family and friends. Sales and service. 👌🏾 Def would recommend to family and friends. Sales and service. 👌🏾 More
by lonnief2
September 29, 2023
This dealership has always been very professional & everyone so polite I feel that my vehicle is always well taken care of. Thank you! everyone so polite I feel that my vehicle is always well taken care of. Thank you! More
by PDDENSON
Employees Worked With
September 27, 2023
Ainsley was extremely helpful and friendly. She kept me updated on the status of my car and gave me accurate timeframes so I could determine my schedule for the day. I appreciate her valuing my She kept me updated on the status of my car and gave me accurate timeframes so I could determine my schedule for the day. I appreciate her valuing my time. She also put my mind at ease since I came in very concerned about already encountering issues with my car which is only one month old. As a female engineer, I also appreciated having a female agent to assist me. It shows to me that Big Star Cadillac values inclusion. I was impressed with my service and will ask for Ainsley in the future to be my service agent. More
by alisalorello
