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Big Star Cadillac - Service Center

Friendswood, TX

4.6
835 Reviews

835 Reviews of Big Star Cadillac - Service Center

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September 27, 2022

Staff there was very polite, and was there for all my needs. I was very impressed. More

by Stunna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Stunna responded

Staff there was very polite, and was there for all my needs. I was very impressed.

Sep 27, 2022 -

Stunna responded

She was very attentive, and there for any questions, very polite and respectful

September 27, 2022

I recently needed repairs on my Cadillac CTS as well as an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a More

by Brodrick Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Sep 27, 2022 -

Brodrick Thompson responded

It's great experience with big star Cadillac service department. Jeff Dial really took care of us.

September 23, 2022

They took care of my issue in a timely manner and may car looked great when I got it back. More

by drsoverbeck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Big Star Cadillac responded

Thank you so much, we appreciate you!

September 20, 2022

It was an amazing experience! I would definitely recommend this place and her she was patient and really worked with us! Would definitely go back!! More

by Chelsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAngelika zzFelix
Sep 21, 2022 -

Big Star Cadillac responded

Thank you, Chelsea, we appreciate you!

September 09, 2022

Always helpful and willing to work with you and financial situation! Most of all the positive attitude that they give you right from the beginning. More

by tello_ignacio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Big Star Cadillac responded

Thank you for your kind words and business!

September 02, 2022

Big Star Cadillac has great service, highly recommend. I was there today (09/02/22). More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Sep 06, 2022 -

Big Star Cadillac responded

Thank you!

September 01, 2022

Service department is efficient and customer oriented. The car was repaired on time. And returned clean. More

by Tibupar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Sep 01, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

Sep 01, 2022 -

Tibupar responded

Great care and timely service by Isaac. Solved the issue promptly.

August 25, 2022

Great customer service. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. More

by Vsalmon71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman
Aug 26, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

August 12, 2022

Great customer service and worked on our Cadillac fast. Everything perfect! We are very happy with the service More

by Nell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Aug 16, 2022 -

Big Star Cadillac responded

Thank you, Nell!

August 11, 2022

Great Follow Up, Attentiveness and Hospitality was great and substantial. Listened to what I needed done and was quick about it. More

by L.Sosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Aug 12, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

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