Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Big Star Cadillac - Service Center

Friendswood, TX

4.6
837 Reviews
Call Service Center (281) 819-4641

837 Reviews of Big Star Cadillac - Service Center

Sort by
July 01, 2023

Bobby always takes great care of us always! He is the BEST…we have used him a long time through 3 vehicles More

by Cadillac Shelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

This is my 3rd purchase with them. Always a wonderful experience. Eddie is the best salesman. More

by MELLANIEWALTON1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzEddie zzLechuga
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Melanie! We are delighted that Eddie and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

The dealership got me in the next day and took care of my car for service. Great job. Thanks More

by AMRAFIQ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

The dealership is great as always. Very friendly and knowledgeable about the Cadillacs they sell. Will definitely continue coming back More

by jimmyyarbrough1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daisy Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Jimmy! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 13, 2023

Great overall service . Dealer got me in without appointment and met all of my needs More

by Mikewilli22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Apr 13, 2023 -

Mikewilli22 responded

I had a great experience at Big Star Cadillac for service. It was a 10/10ish everything. I will always take my vehicle there. My Service guy Jeff Dial was first class and meet all my needs. Thanks Big Star!!!

March 29, 2023

Jeff was outstanding! !!! Thank you!!!! He was extremely professional and one of the best men I ever dealt with for business! More

by aisenmann
Recommend Dealer
Yes
Employees Worked With
Jeff Dial
Report | Print
Mar 30, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Mar 30, 2023 -

aisenmann responded

Thank you!!

Apr 01, 2023 -

aisenmann responded

Jeff was outstanding and extremely professional!! Thank you!

March 18, 2023

Ever since Big Star bought from Ron Carter, service is not as it used to be. More

by LoisP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJeff zzDial
Report | Print
Mar 20, 2023 -

Big Star Cadillac responded

Lois, Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

February 26, 2023

Terrible customer service when it comes to service department, Ainsley is rude and un proffesional, they overcprofessional, once you buy your car, they're done with you. That's where they're niceness More

by jennie.ledford01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Big Star Cadillac responded

Thank you for your review, we are sorry that you feel you did not receive a 5-Star Experience. It is important that each customer be treated with the utmost respect during every interaction. I would be happy to speak with you as to how we could have done better. Please reach out to me directlky with your best contact information. Jason Wilson, jwilson1@bigstarcadillac.com

February 20, 2023

Big has great service department. Everything is well put together. Service agents are kind and knowledgeable about service department. So I just wanna say Big Star has been the best c More

by joecoolbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Feb 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Feb 23, 2023 -

joecoolbaugh responded

You're welcome!

February 20, 2023

Tha service department and service writers are excellent. This is a very professional and efficient organization! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Feb 23, 2023 -

Big Star Cadillac responded

Thank you, John! We are delighted that our team was able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

1
...
77
78
79
...
84