Big Star Cadillac - Service Center

Poor Service update ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely co ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely concerned about what happen and wanted all the details. Asked that I contact him if I was even in the area for service again. I am from out of town and had a problem with my brakes so decided to take my Escalade to the dealer. I am an insurance adjuster from out of state, here trying to help get everybody with damage inspected so they can get their claim settled and repairs made quickly. I have appointments daily so getting my car fixed quickly is important. I walked in to the service department around 8:30am and was promptly greeted. I explained to the gentleman that I needed to get some service done to my vehicle. The service adviser asked me what name the appointment was in. I told him I didn't have an appointment and explained my situation. All I got from him was a chuckle and smirk when he told me "I MIGHT can get to you in two or three days". He didn't even bother to ask what I needed done or anything else. Not even an offer to try. Pretty poor service. Sure, I am not a local person and may never be back, but you can be assured I won't be coming here should I ever be back in the area. I took my vehicle to Norman Frede Chevrolet and they took me right in. More

Above and Beyond I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyo I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyond to keep me happy. Always had a smile on her face and went out of her way to make me feel at home. Lisa handles herself professionally and courteously at all times, even when communicating through email. Thank you Lisa for an unforgettable experience. More

Awesome Customer Service! George was AWESOME helping me to understand how to set up my SRX! He took the time to assist me in understanding how the touch screen worked and all George was AWESOME helping me to understand how to set up my SRX! He took the time to assist me in understanding how the touch screen worked and all the necessary settings I needed NOW! His personal attention was truly exceptional & I appreciate that! More

Recall & oil change Justin was great & very helpful dealing w him in service on June 5,2014. Honestly dealt with many 3 others at the service desk was friendly & helpful Justin was great & very helpful dealing w him in service on June 5,2014. Honestly dealt with many 3 others at the service desk was friendly & helpful to me. Was greeted when I pull into garage promptly by a very friendly lady. Was given loaner car immediately We have very please with everyone at RC since we bought the car on Jan. 10,2014. 1st class dealershilp Thanks!!! Kathy Lyon More

Wonderful Experience Took my 2012 SRX in for regular service, oil change and tire rotation. Happen to see Stuart Saragoza , I had been in a accident at work, car drove th Took my 2012 SRX in for regular service, oil change and tire rotation. Happen to see Stuart Saragoza , I had been in a accident at work, car drove through a brick wall and hit me. Had neck fusion surgery, and will have rotator cuff when this heals. Told Stuart in the next couple of yrs want to trade my car for a white SRX with beige interior. Told him not in a hurry, next thing I know I meet Derick Kleinschmidt, who has a SRX to show me/ Took a test drive (really liked it). The greatest thing was the blind side warning. I can't turn my head. He was very knowlegdable and pointed out numerous great features. There was no pressure just value, he ask what were the items I must have. He worked the numbers and made a offer I couldn't let go. He set up my blue tooth. totally explained the CUE and how all the extras worked. He also called on Star and got my time added. I had just renewed. He must have spent over an hour with me, explaining all the goodies. We have received several notes from Derick thanking us and again letting us know if we have any questions please let him know. We Love, Love, Love our car, and the professional treatment we received. More

New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More