Big Star Cadillac - Service Center

Great service and quick. Ainsley is amazing and very responsive. Any time I need service I’ll be going to her Ainsley is amazing and very responsive. Any time I need service I’ll be going to her More

Jose, my technician was very knowledgeable and helpful. My XT5 was ready before it was promised. My XT5 was ready before it was promised. More

I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More

Over the year since Big Star took over from Ron Carter Cadillac my service and sales has been excellent. Cadillac my service and sales has been excellent. More

Friendly and knowledgeable. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. More

She is great, very courteous and attentive. She makes me feel comfortable and confident about my vehicles maintenance She makes me feel comfortable and confident about my vehicles maintenance More

Big Star and Bobbie completed the work on time and very effeciently. I was pleased with the way I was kept in formed of the progress. effeciently. I was pleased with the way I was kept in formed of the progress. More

Good customer service skills. He is focused on providing clear communication with the customer about their car service. He is focused on providing clear communication with the customer about their car service. More

Fixed everything! And I even got a complimentary car wash! Thanks! Car is running great! And I even got a complimentary car wash! Thanks! Car is running great! More

The fact that the dealership provides transportation to accommodate my needs while my car is getting service is a huge plus. accommodate my needs while my car is getting service is a huge plus. More