Big Star Cadillac - Service Center

Fast and easy. Jose helped me with my CT4-V Blackwing. AC got fixed and they cleaned the car without my asking. Really appreciated it. Jose helped me with my CT4-V Blackwing. AC got fixed and they cleaned the car without my asking. Really appreciated it. More

I had a 815 appointment they had me in&out I timely manner & informed me of future service that need to be perform manner & informed me of future service that need to be perform More

Great service, friendly attentive staff. Fast and you guys were able to fix my sunroof as well. Thankyou! Fast and you guys were able to fix my sunroof as well. Thankyou! More

Brittany was courteous and very pleasant. She did a professional job and my entire experience with Big Star has been amazing She did a professional job and my entire experience with Big Star has been amazing More

Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. problem address concerns after service feel comfortable with services performed. More

thank you Jose for taking care of my vehicle, I appreciate the great service! Thanks! appreciate the great service! Thanks! More

Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More

The service writer was extremely knowledgeable and very awesome personality keep up the great work awesome personality keep up the great work More

thank you Jose for taking care of my vehicle. I appreciate your service and look forward to seeing you again. I appreciate your service and look forward to seeing you again. More

Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More