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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,157 Reviews
Call Service Center (281) 819-4641

1,157 Reviews of Big Star Cadillac - Service Center

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November 06, 2023

Jeff Dial, brought car in for service of screen. Approximately 1 month ago, he said they had to order a replacement. I haven't heard anything back. Very inconvenient to have a 100 thousand dollars v More

by JDHMYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJeff zzDial
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you for your review and feedback. I am sorry to hear that you have not heard back from Jeff. I would like to get personally involved and work to resolve your concerns. Please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

November 06, 2023

Bobby is the best service advisor hands down - professional & friendly! As for Bug Star itself, I'm not happy that I have to pay for oil changes. 😕 More

by LoisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Nov 07, 2023 -

Big Star Cadillac responded

Lois, Thank you for your review and kind words about Bobby. It is possible that your Cadillac is covered by the old program and we are in error. Several years ago Cadillac offered complimentary maintenence with new vehicle purchases. However, they did change the program to the first maintenance only (with new purchases) in more recent years. Also, both Ron Carter & Big Star offer(ed) prepaid maintenance programs that may have felt as if oil-changes were free. In either case, we would like to get this cleared up to ensure that we are billing the correct party. Please reach out to me directly with your best contact information at jwilson1@bigstarcadillac.com to discuss. Thank you. Jason Wilson, Service Director.

November 06, 2023

Service department especially Jeff always takes care of me and my vehicle. Straightforward and honest More

by VGONZALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 06, 2023

Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac. More

by AINSLEY.P.ROARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you!

November 06, 2023

Bobbie always provides great service whenever I’ve had any issues with my vehicle. Thank you!!! More

by CMWINS321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 06, 2023

All around Great service. I use to have so many problems with this other dealership I used before. Big Star is definitely my dealership of choice! More

by joecoolbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

November 06, 2023

Fast service very attentive clean environment easy online services, clean restrooms. Variety of vehicles available More

by Ktyus77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Nov 08, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 05, 2023

The service is very professional and the quality of care you can't beat it More

by MOJOSCSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 05, 2023

Quick, efficient, polite, very accommodating around my schedule. I travel from the other side of town for the pleasant experience here everytime. More

by A Malik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bukrinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 05, 2023

Had really good experience with car servicing, oil change, tire rotation and replacing the windshield wipers. More

by HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Nov 06, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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