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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,124 Reviews
Call Service Center (281) 819-4641

1,124 Reviews of Big Star Cadillac - Service Center

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November 02, 2023

Fantastic service I enjoy visiting Big Star Cadillac. Thanks again for wonderful track and service More

by samshpats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2023

The service team was very friendly and accommodating. Would definitely recommend a friend to them . More

by dpiddy189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 02, 2023

Although at times l get a little frustrated about returning my calls, that frustration disappears when l get my car back the service people do a good job of explaining the problem and how it was rect More

by jeffwright9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJason zzWilson, zzKarah zzGonzales
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Nov 03, 2023 -

Big Star Cadillac responded

Jeff, Thank you for your review. We are happy to know that, in the end, we delivered a great experience for you. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director.

November 02, 2023

Ainsley always greets me with a smile and a great attitude. Enjoy having like her to assist me with the my car needs. More

by GGPUENTE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2023

Fast and easy. Jose helped me with my CT4-V Blackwing. AC got fixed and they cleaned the car without my asking. Really appreciated it. More

by Kevin Coria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2023

I had a 815 appointment they had me in&out I timely manner & informed me of future service that need to be perform More

by WILLWASH1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 02, 2023

Great service, friendly attentive staff. Fast and you guys were able to fix my sunroof as well. Thankyou! More

by cgld4e25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial, zzKarah zzGonzales
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Nov 03, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 02, 2023

Everyone was very nice and courteous, always got the job done right. A little bit crowded in space due to remodeling. Overall great service. More

by ANHTRAN1338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
Report | Print
Nov 02, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2023

Good customer service. Fast and frendly service. Give updates about what is being done,very nice person. More

by VAZQUEZMARISELA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 01, 2023

Brittany was courteous and very pleasant. She did a professional job and my entire experience with Big Star has been amazing More

by rnrgolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBritney zzNorman
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Nov 02, 2023 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

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