Big Star Cadillac - Service Center

Came for my oil change and a small issues that needed to be checked out. They did the oil change and check on the issue I was having and fixed that issue at the same time. So I didn’t have to come back and be checked out. They did the oil change and check on the issue I was having and fixed that issue at the same time. So I didn’t have to come back and only lost a few hours of my morning and was able to have the rest of the day for myself. More

There was a mishap while my car was at the dealership and both Bobby and the service manager made it right immediately. both Bobby and the service manager made it right immediately. More

Escalade was brought in for routine check, did notice some leaking on driveway that had to be checked. Had to call for information on vehicle every week. Truck was kept almost two months. Was given a he some leaking on driveway that had to be checked. Had to call for information on vehicle every week. Truck was kept almost two months. Was given a herz rental small car, which I am being charge for tolls as of today and car was brought back two weeks ago. Service and communication was very poor. More

Jose Teran was a consummate professional who made everything easy. I appreciate his knowledge and warmth. everything easy. I appreciate his knowledge and warmth. More

Oil light oil light was not set correctly. Not reset. The vehicle was brought in for a oil change. Not reset. The vehicle was brought in for a oil change. More

Karah was very friendly and helpful! Service on my vehicle was quick and accurate. Karah helped me schedule my next visit. Service on my vehicle was quick and accurate. Karah helped me schedule my next visit. More

Every time I need a oil change or have had work on my car Jeff Dial provides excellent customer service! Jeff Dial provides excellent customer service! More

Very helpful and professional. Jeffrey from service department is the best. Thank you! for your help Jeffrey from service department is the best. Thank you! for your help More

Great customer service! Bobby is awesome! Bobby has a warm spirt; always friendly, nice, and has lots of patience. It's always a joy and a pleasure working with him. He list Bobby is awesome! Bobby has a warm spirt; always friendly, nice, and has lots of patience. It's always a joy and a pleasure working with him. He listens to your concerns and does his best to help you. Keep up the outstanding work Bobby! More

My experience with Bobby is always perfect, courteous, nice, and on time I would go to him anytime I wouldn’t want to change my service guy Bobby nice, and on time I would go to him anytime I wouldn’t want to change my service guy Bobby More