Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
705 Reviews of Big Star Cadillac - Service Center
Sort by
July 20, 2023
I was able to get my appointment for my oil change on the day I preferred. when I arrived I immediately met with Bobby miller who took care of my paperwork. day I preferred. when I arrived I immediately met with Bobby miller who took care of my paperwork. More
by roberincon12
Verified CustomerEmployees Worked With
Helpful July 20, 2023
she was on point as soon as we walked in and very polite and attentive and attentive More
by juanarce82
July 20, 2023
Bobby was great to deal with. He kept me informed as to what was happening. The only negative was service said I needed wiper blades and I had replaced them a few months back. A He kept me informed as to what was happening. The only negative was service said I needed wiper blades and I had replaced them a few months back. All in all, great service. More
by RJCHRISTIE7
July 18, 2023
They were very good and friendly with us, all the time were taking about how we feel. Thank you so much, specially my adviser Mr. Jeff. were taking about how we feel. Thank you so much, specially my adviser Mr. Jeff. More
by INOCENCIA.TORRES22
Employees Worked With
zzJeff zzDial
July 18, 2023
They're professional, friendly, and provide quick service. They can always answer your questions, even if they need to get back with you. service. They can always answer your questions, even if they need to get back with you. More
by LDFIAH
Employees Worked With
zzJeff zzDial
July 17, 2023
They're professional, friendly, and provide quick service. They can always answer your questions, even if they need to get back with you. service. They can always answer your questions, even if they need to get back with you. More
by LTCOOPER2
July 17, 2023
Every time I take my escalade for something I end up having new issue, service technician needs better training. having new issue, service technician needs better training. More
by zuhair01
Employees Worked With
July 17, 2023
The person working on my car stole my emergency money that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his m that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his manager later that day, I never received a call back, so I took the liberty and called back myself, supposedly he was going to look in to it. It’s been weeks and I haven’t received a call back or anything of that matter. My tire locks were in my glove compartment, so there was no reason to go through my center consul and look into a coin pouch that was ZIPPED and hidden at the bottom. It’s crazy how you take your car in for a service that you initially pay for in contract, just so they can steal from you & have no one reach out to fix it. Absolutely absurd. More
by cassandra G
Employees Worked With
zzJeff zzDial
July 16, 2023
Great services with you guys and my service person is fantastic I love her. I will always recommend her. fantastic I love her. I will always recommend her. More
by JGLORIA798
Employees Worked With
July 16, 2023
Ainsley is amazing at what she does and provided us with excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She trul excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She truly is a superstar. More
by ESOTO79
Employees Worked With
Other Employees :
Jeremy is the best salesperson. It was his excellent work ethic that drove us to buying our vehicle.
