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Big Star Cadillac - Service Center

Friendswood, TX

4.6
705 Reviews
Call Service Center (281) 819-4641

705 Reviews of Big Star Cadillac - Service Center

Sort by
July 26, 2023

The service was great and Karah was very helpful and give me all the information I needed. More

by ronalddavison2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Jul 26, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Helpful
July 24, 2023

Great job at meeting our needs and getting our car done in a timely manner Thank you for the hospitality. More

by JONESNBA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Jul 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 24, 2023

Wonderful service! Was able to accommodate me at the last minute. Stayed late until the work was completed! Researched prices and Big Star’s prices were highly competit More

by TRACY.ROSS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Big Star Cadillac responded

Thank you, Tracy! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 23, 2023

Always helpful and very qualified, informative individuals who are employed there. I wholeheartedly recommend them to everyone. More

by MALMON3531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Helpful
July 23, 2023

Ainsley was great! She stayed in contact with me & answered all my questions. She made the process easy. More

by jeanniebell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever washed my car, did a fantastic job
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Jul 24, 2023 -

Big Star Cadillac responded

Hi Jeanniei! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Helpful
July 23, 2023

Wiem was fantastic to work with and she and the team and Big Star Cadillac provided great service and communication! More

by LAUREN P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Big Star Cadillac responded

Thank you, Lauren, it has been a privelege to serve you. We are delighted that Wiem was able to provide you with an exceptional, 5-Star experience.

Helpful
July 23, 2023

Karah was great about keeping me informed of the progress of my vehicle. No complaints…great service! More

by Roxy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raven Rasberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
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Jul 24, 2023 -

Big Star Cadillac responded

Thank you, Roxy! We are delighted that Karah and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 22, 2023

Great service. Bobby has been my service provider for years and always goes a great job.. More

by C.L.VETTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Helpful
July 21, 2023

We as customers were treated with great service Jose immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and More

by HLBARDWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Jose was able to provide you with an exceptional, 5-Star experience.

Helpful
July 21, 2023

I APRECIATE THE CONCIERGE SERVICE . ALL NEEDS WHERE MET WITH MY CAR. THANK YOU MUCH More

by CERTIFIEDBARBER.HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porter always helpful Hispanic guy, zzKarah zzGonzales
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Jul 21, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
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