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Big Star Cadillac - Service Center

Friendswood, TX

4.6
705 Reviews
Call Service Center (281) 819-4641

705 Reviews of Big Star Cadillac - Service Center

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July 29, 2023

Very disapointed, three times had you try to repair my SUV and could not fix it. You need to get rid of bad technician More

by RARAIZA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Big Star Cadillac responded

Thank you for your review. I am sorry to hear that you feel that you have not received a 5-star experience from us. At your earliest convenience, please return my call so that we can discuss a path foward. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

Helpful
July 29, 2023

Bobby Miller’s service on my Cadillac vehicles continues to be outstanding. Also Big Star. More

by CAROLEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 29, 2023

This is my 3rd Cadillac from this dealership and Bobby Miller has been my service advisor for all. You need a 6th star for Mr. Miller. More

by rhkuebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Cadillac responded

Thank you for your loyalty! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 29, 2023

Always providing a great service. Service advisor is always on track with my vehicle maintenance. More

by oyeshileg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Jul 31, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Helpful
July 29, 2023

We are always satisfied when bringing our Cadillac XT5 for service. Everyone is friendly, knowledgeable, and attentive. More

by mfletch8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzJeff zzDial
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Jul 31, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Helpful
July 28, 2023

Excellent service and very professional! They pay attention to detail and are customer oriented. Thumbs up!! More

by ugomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Jul 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Helpful
July 27, 2023

Always pleasant experience. Bobby Miller is best service rep i have ever had pleasure of working with More

by CHARRY2198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Bobby provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Helpful
July 26, 2023

Subpar from other dealers, horrible service not following back with customers for updates, left my vehicle untouched for days. More

by PGOMEZC85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Big Star Cadillac responded

Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

Helpful
July 26, 2023

Buying the car was great! Now that we are having problems with it no one wants to help me out. More

by ABENNETT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Big Star Cadillac responded

Thank you for your review. We are happy to hear that you enjoyed your sales experience with us but also saddened that you feel you have not received a 5-Star Experience since. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

Helpful
July 26, 2023

Big Star Cadillac truly appreciates its customers and make an effort to help get you in/out as efficiently as possible. More

by RWINIECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Helpful
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