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This rating includes all service center reviews, with more weight given to recent reviews.
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832 Reviews of Big Star Cadillac - Service Center
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September 01, 2023
Ansley was great. It was easy to set up my appointment through the mycadillac app. It was easy to set up my appointment through the mycadillac app. More
by JEFFYOUNG
Verified Customer
August 31, 2023
We are always treated well and finish the work requested in a timely manner which is appreciated in these crazy times we live in in a timely manner which is appreciated in these crazy times we live in More
by SUZIROCO
Employees Worked With
August 31, 2023
Responsive and Careful Service Department. Bobby Miller is a ************outstanding Service Advisor. I rely on his Advice and Guidance. Always willing to answer questions on the phone. Cadill Bobby Miller is a ************outstanding Service Advisor. I rely on his Advice and Guidance. Always willing to answer questions on the phone. Cadillacs are a high end combination of mechanical and technical wizardry - thank God for Bobby Miller who manages to decipher and explain More
by ALICEJCOAD
Employees Worked With
August 31, 2023
I have been buying from this location since it was Ron Carter Cadillac. Even now as Big Star, I love my agent Aimee and in the service department, Bobby always makes sure my car is well cared for and make Carter Cadillac. Even now as Big Star, I love my agent Aimee and in the service department, Bobby always makes sure my car is well cared for and makes the waiting very easy. There are not enough words to convey how great I think Big Star and its employees are. More
by T.C.CALFEE
August 31, 2023
Easy in fast efficient service and easy out. Jose was my service advisor and was very friendly and professional! Jose was my service advisor and was very friendly and professional! More
by JZETTI
Employees Worked With
August 31, 2023
Had an appointment at 9 am for an alignment on a brand new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good More
by jcgonzalez26
Employees Worked With
August 31, 2023
I had a great experience with my new car purchase. Mark and Keith really did help me get everything I wanted in my purchase Mark and Keith really did help me get everything I wanted in my purchase More
by Twilson231
August 31, 2023
Customer service was great and so was my deal on my new CT5 350T! Special thanks to Jason and Fred and the Big Star Cadillac family for making me apart of the Cadillac Family!!! CT5 350T! Special thanks to Jason and Fred and the Big Star Cadillac family for making me apart of the Cadillac Family!!! More
by raqueniamcgrue
August 30, 2023
The service was great. The time estimate for repair was correct. The car wash made it look good.. Thanks The time estimate for repair was correct. The car wash made it look good.. Thanks More
by CEANDERS22857
August 29, 2023
It was easy to schedule an appointment at my desired time and date. The service rep was professional and explained the needed work to me. The work was done in a timely manner. I will definitely bring my c and date. The service rep was professional and explained the needed work to me. The work was done in a timely manner. I will definitely bring my car in again for service. More
by CDONOVAN1957
Employees Worked With
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