Big Star Cadillac - Service Center

Bobby went above and beyond. I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpf I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpful. More

I have tried to get my car fixed on multiple occasions, and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult problem, but my experience was less than satisfactory. Communication regarding the status of my car Would be more than a week between updates and this is hard to understand. When I receive my car, it appeared to still be dismantled. The windshield had oil where the mechanic worked in its vicinity and trash was left in the backseat. Multiple screws were left missing in the engine compartment, hood latch not properly secured and this was not addressed after Making it apparent. There is much to improve on at Big Star. More

Excellent service! Service advisor was great and very helpful. The repair was done in a timely manner. Service advisor was great and very helpful. The repair was done in a timely manner. More

I've always had good experiences with the service department at Big Star.My service rep keeps me informed department at Big Star.My service rep keeps me informed More

Big Star Cadillac has helped me with my last 2 Cadillac purchases and I am very satisfied and would recommend Big Star to any of my friends or family. purchases and I am very satisfied and would recommend Big Star to any of my friends or family. More

High level of customer service. Everyone is friendly and helpful at all level, including management. Everyone is friendly and helpful at all level, including management. More

Ainsley was great, took very good care of us Kept us up to date throughout to date throughout More

Ainsley was great, she kept me up to date on what was going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or under going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or understanding. Hopefully this resolved the issue with my vehicle. We will see but the service department is great. More

Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you communicating and a quick turn around. Thank you More

Ainsley was so courteous and professional. She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around s She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around so this service is very important to me. Also the person who brought me the loaner car and picked up my car was very polite. More