Big Star Cadillac - Service Center

I broufght my car in and they ran diagnoatics real time and identified the issue. I was able to drop my car off and the issue took just a few hours to resolve. It was quick and easy. and identified the issue. I was able to drop my car off and the issue took just a few hours to resolve. It was quick and easy. More

Ainsley is awesome! She consistently goes above and beyond to ensure a stellar experience. Her dedication and helpfulness make a significant positive impact. Her willing She consistently goes above and beyond to ensure a stellar experience. Her dedication and helpfulness make a significant positive impact. Her willingness to go the extra mile and her proactive, solution-oriented attitude are truly commendable. More

If you are looking for a dealership, that will take care of your absolute every need, make you feel like you are number one priority. Then this is the dealership for you. I have never had a bad experience a of your absolute every need, make you feel like you are number one priority. Then this is the dealership for you. I have never had a bad experience at this dealership! They are trustworthy, they are honest! I am beyond thankful for them. They have exceptional customer service. More

Everyone was awesome and my wait time was satisfactory considering I didn’t have an appointment, considering I didn’t have an appointment, More

After having my vehicle for a month it was in the shop because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, I would like to mention how absolutely AMAZING Brian was with the concierge service. His quality customer service, calming demeanor, and assurance the service department was capable of properly serving and diagnosing my car was the only reason I returned my vehicle to Big Start for a second opportunity! More

Albert was very helpful and made sure we got a loaner car. Thanks for a great visit and will see you next time. car. Thanks for a great visit and will see you next time. More

I took my Escalade to Tom Peacock for the same issue twice. I knew their diagnoses was wrong. I drove two hours to y’all and got the right diagnoses and excellent service. So worth the drive! twice. I knew their diagnoses was wrong. I drove two hours to y’all and got the right diagnoses and excellent service. So worth the drive! More

Great service. The staff is always nice and gets you in and out in a timely manner, The staff is always nice and gets you in and out in a timely manner, More

The Service department addressed all issues, with the help of Ainsley. After a second follow up trip I was equally taken care of. help of Ainsley. After a second follow up trip I was equally taken care of. More

Jose Teran did a great job on helping us. The new/updated design to the dealership looks good as well. Thanks, Big Star Cadillac! The new/updated design to the dealership looks good as well. Thanks, Big Star Cadillac! More