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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,234 Reviews

1,234 Reviews of Big Star Cadillac - Service Center

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December 22, 2024

Lee was incredibly helpful and communicated with me the through the entire process! The quality of workmanship was top notch! More

by BREMERGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 22, 2024

Ainsley is best service advisor I ever had couldn’t get any better Merry Christmas and Happy New Year’s More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPhillip zzConnor
Dec 23, 2024 -

Big Star Cadillac responded

Thank you for your review. Our goal is to 'fix it right' the first time. There are a varity of reasons why this is not always possible and we apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your specific concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

December 21, 2024

The service at dealership is ready Outstanding, Bobby is very informative regarding your car needs. More

by LHAYES82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 21, 2024

Zulfiqar Choudhry is a very helpful person and also knowledgeable about Cadilac at Big Star Cadilac. Go see him!!! More

by Eaglehole18@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulfiqar Choudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 20, 2024

We have been customers since 2018. Mr. Bobby has been with us for many of those years. He is exceptionally professional , knowledgeable and caring to make sure we are comfortable and More

by LORA2140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 20, 2024

Great person. Helped me out a lot to get my vehicle fixed. Very helpful person More

by MREED12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 20, 2024

quick and easy and the car was very clean when i picked it up, thanks guys More

by GKtest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 19, 2024

I appreciate the work done on my car and how well I am treated when I bring my car in to be serviced. Thank You Mr. Lee and your service department. More

by PEREZSRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

We have two Cadillac’s that are only taken care of at Big Star . It is so important that you feel comfortable and confident in the way that we are treated. They have always been very good, Melvin is also Gr More

by LASPALMASMGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

Great service always five star We have purchased 6 Escalades in the past 6 years! More

by jedison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

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