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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,234 Reviews
Call Service Center (281) 819-4641

1,234 Reviews of Big Star Cadillac - Service Center

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December 23, 2024

I found this dealership to be honest whether in the sales or in the service dept. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 23, 2024

Brand new car with issues they cannot seem to fix. I’ve brought this car and complained about the same issue 4 times. Unacceptable More

by COCOPEACH28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Mujica
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Big Star Cadillac responded

hank you for your review. Our goal is to 'fix it right' the first time. There are a varity of reasons why this is not always possible and we apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your specific concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

December 23, 2024

Ainsley went above and beyond on our behalf with our insurance company. She for sure made a positive impact on us. The whole situation was incredibly stressful, but Ainsley really made us feel like sh More

by OKEEFEDUSTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 23, 2024

Great customer service. Excellent Salesperson. This my 8th purchase and/or lease from Big Star. More

by AVONNEM73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rochan Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 23, 2024

my visit at Big Star cadillac was very pleasant. the staff was very friendly.lee was very helpful.I very much enjoy my visit at Big Star thanks lee. More

by LOUIS_WASHINGTON37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 23, 2024

Everyone is always very helpful. Any time I have a question or problem I have been completely satisfied. More

by VELIAEMEDINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 23, 2024

clean restroom, safe environment, comfortable seating, nice customer service and good service on my car. More

by Dr Jove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2024 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 23, 2024

I was treated like a lady and a true costumer. You should be proud of your service and sales team More

by PATTYG1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 22, 2024

Absolutely love Bobby! He is the best! Always extremely helpful and professional! Great experience always!!! More

by CELINESTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 22, 2024

My experience has been good at this dealership. I am coming from a different location to Big Star because customer service has been amazing! More

by VMARTINEZ9192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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