Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,234 Reviews of Big Star Cadillac - Service Center
Sort by
December 27, 2024
I took my car in for a leak. When I picked it up, it cost $3300. The condition was worse than before. They had my vehicle for 2 and a half months. Thankfully they didn't make me When I picked it up, it cost $3300. The condition was worse than before. They had my vehicle for 2 and a half months. Thankfully they didn't make me pay again. I went through 2 rental cars. There was so much anxiety and uncertainty! I also had a hard time getting a call back when I checked on it. More
by PADICKSON1
Verified CustomerEmployees Worked With
December 27, 2024
Have been a part of the Cadillac family for 2 years now. I’ve always gotten great service from them and they always address my concerns. Everytime I get my vehicle back from maintenance, it is always cleane I’ve always gotten great service from them and they always address my concerns. Everytime I get my vehicle back from maintenance, it is always cleaned. More
by TUYENVO123
Employees Worked With
December 27, 2024
Mr, Lee provided great customer service, he explained what will be needed to get done & was very friendly. what will be needed to get done & was very friendly. More
by laurag_67
Employees Worked With
December 27, 2024
Ainsley completes the Cadillac experience of excellence. My XT5 is my first American made car in over 25 years and it won’t be my last! My XT5 is my first American made car in over 25 years and it won’t be my last! More
by Lifenet
Employees Worked With
December 27, 2024
They provide excellent customer service and keep me informed about the status of my vehicle. informed about the status of my vehicle. More
by MELROSE71
Employees Worked With
December 26, 2024
The overall dealership was BEAUTIFUL but working with Mark Mauricio was EXCEPTIONAL!!! He truly was amazing! Mark Mauricio was EXCEPTIONAL!!! He truly was amazing! More
by SROD012
December 26, 2024
This was my second time getting my vehicle serviced and the customer service was great each time. the customer service was great each time. More
by MARYCHAMBER7
Employees Worked With
December 26, 2024
Very nice and attentive staff good service overall very happy with my experience and communication with Albert Ramirez happy with my experience and communication with Albert Ramirez More
by Pito84202
Employees Worked With
December 26, 2024
Really love bringing my vehicle to Big Star Cadillac. Because they provide great customer service. Because they provide great customer service. More
by johannasmith0530
Employees Worked With
December 25, 2024
Excellent service and very knowledgeable helpful service advisors. Service with a smile comes to mind. advisors. Service with a smile comes to mind. More
by MT.BRAD
Employees Worked With
