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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,234 Reviews
Call Service Center (281) 819-4641

1,234 Reviews of Big Star Cadillac - Service Center

Sort by
January 02, 2025

Easy, quick and efficient. Ainsley is great. She recognized me smiled and greeted me. Reviewed my scheduled services and then moved to get them done..Perfect! However the othe More

by SLDICKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us again directly if you have any other thoughts or suggestions. Thank you for your business.

January 02, 2025

Always a pleasant experience with the maintenance team. Ainsley has always been on top of things! More

by tpond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 30, 2024

Dealing with Big Star Cadillac is always easy. I’m very satisfied with the service. Ainsley is always pleasant to deal with. More

by Gary Townsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 30, 2024

Exemplary service department, and Bobby Miller’s customer service consistently goes the extra mile! He’s a keeper! More

by MPYBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 30, 2024

The dealership is wonderful the service department is great just wish they would not take all day when doing oil change. More

by vmanni2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulfiqar Choudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 30, 2024

Jose is knowledgeable and trustworthy. Very courteous and helpful. I’m sure he’s a real asset for your team! Keep up the great work!! More

by darinb35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 29, 2024

So far, I have had a good experience with Big Star. If Big Star can provide me a vehicle when NEEDED,, everything is good. In addition to my Service Agent Lee, he is AWESOME. Thank you and Happy N More

by mparkervalsin@sbcglobal.net
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 29, 2024

Kept me updated on service, Jose was very pleasant. Getting my loaner car was easy More

by LAYMANLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 29, 2024

The service was great! They took care of our service on my Escalade and had it back! More

by JETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 29, 2024

Excellent service with a lot of attention to the detail and qualit of customer needs.. Great personality More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAmie zzGulli, Tausif Shah
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Dec 30, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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