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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,224 Reviews

1,224 Reviews of Big Star Cadillac - Service Center

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April 12, 2025

I have purchase over 10 new Cadillacs & would purchase more. But I treated like a peasant on the side of the road. More

by Crohden
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Miller
Apr 14, 2025 -

Big Star Cadillac responded

We offer our sincerest apologies and extend our deep gratitude for your continued business. We would appreciate the opportunity to learn more about your most recent experience. Please contact me directly at dwood@bigstarcadillac.com. Daniel Wood, Service Manager.

April 12, 2025

Good customer service nice people always help any questions ask lee Velasquez always have good customer service More

by edwinrmeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 11, 2025

Very nice service department and everyone there is nice and courteous and if I decide to wait it's not a long wait time. More

by LSHANCHEZZ71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 10, 2025

Very well organized and friendly they had my Cadillac repaired in one day as they promised More

by Rdarr9988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 09, 2025

Great service. Under promised and over delivered! I'm very satisfied with this visit and we picked up a clean car because they washed and cleaned the inside. More

by scottmccombs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 08, 2025

Very good service! Very professional highly recommend . Friendly staff . Had a good experience would definitely be returning More

by YESENIAGEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 08, 2025

Isiah was very helpful and a nice gentleman and he has the greatest attitude yet. More

by JHEARD411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Trevino
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 08, 2025

Good service and excellent customer service. No complaints and have recommended several friends about the dealership. Thank you for everthing. More

by LDFIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 06, 2025

Always a pleasure. Bobby has been supporting for any and all services we have ever needed. I will always buy my vehicles there bc of his work. Excellent More

by LPERK11
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Miller
Apr 07, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 06, 2025

The service department is great. I like how they get back you about your car and ride service. More

by CMGORDON92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.