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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,119 Reviews
Call Service Center (281) 819-4641

1,119 Reviews of Big Star Cadillac - Service Center

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January 24, 2025

Ainsley Roark is very knowledgeable and she fights to get coverage under the warranty. If it is not covered under the warranty she fights for contribution from GM. More

by GREG.ALEXANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 24, 2025

I’ve always had a great experience at your dealership. From beginning to end everything has always been handled very professional. Thank you for always taking good care of my cars needs. More

by pattymoreno13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2025

Lee was very informative about the services being provided and service very fast. The transportation to and from work was very appreciated. More

by jrwilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 22, 2025

José was super helpful & they serviced my car in a timely manner! They also provided transportation to and from my home so I wouldn’t have to wait at the dealership while they took care of my vehicle. More

by Msruiz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 22, 2025

They always provide good service. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. More

by KATDWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 19, 2025

Great service received from Bobby Miller He is the best person in the service center. More

by rnhead
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 5-Star experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 19, 2025

Been a Cadillac owner since 2005. Bobby Miller has been my service rep from the beginning ! He is awesome. Albert help me this week an he did a wonderful job as well! More

by lindeerambeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for your loyalty and for choosing Big Star.

January 19, 2025

2.5 hours for an oil change is a little ridiculous. Not to mention my Aldis quarter was taken, it's only a quarter but it's the principal. I thought maybe it was vacuumed up but the penny and trash was lef More

by Kayla
Service Time
Recommend Dealer
No
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Big Star Cadillac responded

Thank you for your business and your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 19, 2025

Service was great and this was my 1st time being there, this is a recommendatin for sure. More

by rlperez54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any thoughts or suggestions. Thank you for your business.

January 18, 2025

Excellent! ! Good, great, wonderful, clean, friendly, easy to get to, good staff,help full, thanks. More

by JAMESROYSTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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