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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,234 Reviews
Call Service Center (281) 819-4641

1,234 Reviews of Big Star Cadillac - Service Center

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January 11, 2025

Excellent! Big Start assessed the minor problem with my Cadillac and promptly ordered the part needed. Installation was even quicker than I expected! Kudos and More

by MPYBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 10, 2025

Lee is very helpful and professional. The dealership is very clean. I will definitely be coming back for future service. More

by dtagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

The service team at Big Star always does a fantastic job! Always timely and efficient! More

by jj18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Always available when needed. Useful, convenient and strategically located for those of us in the community. More

by TTCJH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Top of the Day Thanks for your assistant with my vehicle you were right on time and kind God Bless🙏 More

by CGJOHNSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Everyone is aways polite and the dealer ship is aways clean and nice Bobby is aways really helpful More

by Peluche1814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Great service, very professional and efficient. Friendly and helpful.love the new waiting area and facilities More

by CRAWFORD4544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Just wow. The management just says something and everyone is supposed to believe it. It is not ok to damage 3 rims cause 1 had damage. They won't even ref More

by marcus.dygert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Big Star Cadillac responded

Thank you for sharing your feedback . We understand your frustration regarding the condition of your rims. We take pride in providing high-quality service and want to ensure all customer concerns are addressed. Our service intake video inspection, which is conducted for all vehicles upon arrival, documented the damaged rims. This record confirms the damage was present before we began any work on your vehicle. In regard to refunds for services purchased from Big Star Cadillac, one of our management team will be contacting you soon, if they have not already. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

Jan 16, 2025 -

marcus.dygert responded

Making claims without proper evidence or simply meeting with the customer is just bad business. I have left very few reviews that are negative. The way I was treated and brushed off left me feeling like I should in this case. We were able to obtain the video and have taken still shots of each rim . When compare the video still shots to the condition of the rims after youe service, there is no question that they were damaged during service. A shop has inspected the rims and said the pressure washer was using the wrong tip/setting and too close to the rims. An interesting note is that Big Star Cadillac refused inspection or meeting with me, they just claimed they were damaged the same way they are now. The evidence is clear and legal action is being considered. The Big Star Team has stopped communicating with me. No refund has been offered. We are not looking for any pay out, just to have the issue fixed

January 10, 2025

Ainsley is a pleasure to work with service. Big Star creates a nice environment at their dealership. More

by txskier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Great service! Very helpful thank you very much. take good care of they customer always. More

by LUANAP8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

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