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1,117 Reviews of Big Star Cadillac - Service Center
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January 27, 2025
Good customer service. Communication was good. Got an oil change, tire rotation, and car wash. Thanks Communication was good. Got an oil change, tire rotation, and car wash. Thanks More
by losavelli
Verified CustomerEmployees Worked With
January 27, 2025
Great service! Fast and helpful, very professional. Definitely recommending to my friends and family, and returning. Fast and helpful, very professional. Definitely recommending to my friends and family, and returning. More
by GGOMEZ43
Employees Worked With
January 27, 2025
Terrible service not customer attentive failed to notify us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it just came in.......xx Did not have any loaner cars available had to use Uber I guess Cadillac is building such crappy vehicles these days and so many are in for repairs that they don't have enough loaners to accommodate all the repair customers I had reservations about purchasing another Cadillac from Big Star after the crap experience I had with my last purchase of a supposed certified preowned Escalade This has certainly confirmed my reservations More
by MARKMACHALA
January 27, 2025
She was friendly, professional, and knowledgeable dressed business I have nothing else to say ok business I have nothing else to say ok More
by S.MONT86838
Employees Worked With
January 27, 2025
Excellent one word says it all No need to continue writing the word is enough writing the word is enough More
by Edwardmcanche
Employees Worked With
January 27, 2025
I had excellent service and i am truly grateful for the service and support i received. Great customer service! service and support i received. Great customer service! More
by YOLI
January 26, 2025
Great service advisor Albert hands down! Unfortunately they failed to clean my brand new escalade on its first oil change 😔 Unfortunately they failed to clean my brand new escalade on its first oil change 😔 More
by Jose Leal
Employees Worked With
January 24, 2025
During the past few years Ainsley has made sure I have been well taken care of every time I've had to bring my car in. She is aware that my husband has serious health related issues and I must always hav been well taken care of every time I've had to bring my car in. She is aware that my husband has serious health related issues and I must always have a vehicle available. Unfortunately, my CT4 was in the shop 8 times for an emissions code over a period of many months. Each time I had to bring the car in, Ainsley made sure that a loaner was ready for me and kept me updated on the status of my vehicle while it was in the shop. She has always been professional and courteous, even when I was a bit on the not so nice side. Hopefully, my current Cadillac will turn out to be a much better investment than the CT4 was. It was a pretty car, but a royal pain in my rear! I really like Ainsley, but I look forward to not having to see her as often as I did with the CT4. She's a hard worker and Big Star is lucky to have her! More
by WILKINS.W375
January 24, 2025
Ainsley Roark is very knowledgeable and she fights to get coverage under the warranty. If it is not covered under the warranty she fights for contribution from GM. coverage under the warranty. If it is not covered under the warranty she fights for contribution from GM. More
by GREG.ALEXANDER
Employees Worked With
January 24, 2025
I’ve always had a great experience at your dealership. From beginning to end everything has always been handled very professional. Thank you for always taking good care of my cars needs. From beginning to end everything has always been handled very professional. Thank you for always taking good care of my cars needs. More
by pattymoreno13
Employees Worked With
