Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,211 Reviews
Call Service Center (281) 819-4641

1,211 Reviews of Big Star Cadillac - Service Center

Sort by
April 09, 2025

Great service. Under promised and over delivered! I'm very satisfied with this visit and we picked up a clean car because they washed and cleaned the inside. More

by scottmccombs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 08, 2025

Very good service! Very professional highly recommend . Friendly staff . Had a good experience would definitely be returning More

by YESENIAGEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 08, 2025

Isiah was very helpful and a nice gentleman and he has the greatest attitude yet. More

by JHEARD411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Trevino
Report | Print
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 08, 2025

Good service and excellent customer service. No complaints and have recommended several friends about the dealership. Thank you for everthing. More

by LDFIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 06, 2025

Always a pleasure. Bobby has been supporting for any and all services we have ever needed. I will always buy my vehicles there bc of his work. Excellent More

by LPERK11
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Miller
Report | Print
Apr 07, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 06, 2025

The service department is great. I like how they get back you about your car and ride service. More

by CMGORDON92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 02, 2025

Love the service provided by everyone at Big Star. I drive from Richmond,Texas to experience excellent service. I've purchased two cars from this dealership. More

by valencia fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daisy Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Big Star Cadillac responded

Thank you for your kind words about our Big Star team! It is indeed a compliment to our whole team, which makes us all proud to serve you. It sounds like our great service, attention to detail, and friendly environment keep you coming back. We love our customers, and you’re a valued part of the Big Star family.

March 31, 2025

I always have a good experience, but this last time I asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noti More

by jnbrimac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Big Star Cadillac responded

Thank you for your business and review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

March 31, 2025

The service is slow. Service reps are great. Difficult to get a loaner for service. More

by DTWOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

March 30, 2025

Big Star takes care of it's customers. They give you estimates upfront and complete the work to get you out ASAP. More

by Willdjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

1
2
...
122