Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,467 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,467 reviews
March 05, 2026
I love getting great customer service because that’s what I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help m I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help me through my journey with fixing my car thank you José and thank you Big Star Cadillac For taking care of my Cadillac. More
by Robertd2383
Employees Worked With
March 04, 2026
I appreciate that Albert is attentive and helps me out every time I have a concern about my car. every time I have a concern about my car. More
by Eme2
Verified CustomerMarch 04, 2026
WE HAD AN AWESOME EXPERIENCE; EVERYONE WAS SO ATTENTIVE AND HELPFUL. FIRST TIME CADILLAC BUYERS AND WOULD DEFINITELY RETURN. AND HELPFUL. FIRST TIME CADILLAC BUYERS AND WOULD DEFINITELY RETURN. More
by nmata1973
Employees Worked With
March 04, 2026
The dealership provided an excellent experience from start to finish. The staff was professional, friendly, and very helpful. They answered all my questions with honesty and patience. The process was sm start to finish. The staff was professional, friendly, and very helpful. They answered all my questions with honesty and patience. The process was smooth and stress-free. I truly appreciate their outstanding customer service. More
by shoaibs1000
March 02, 2026
Arrived attempting to get a service appointment. after a quick discussion was given a card with a number on it to book online, which i had already tried but the small problems needing fixed were di after a quick discussion was given a card with a number on it to book online, which i had already tried but the small problems needing fixed were difficult to explain online. Either book online or avoid. More
by dcmwnep
Employees Worked With
ainsley
March 01, 2026
Always a pleasure! First class Service Dept. Jose is fantastic and he really cares about the customer. First class Service Dept. Jose is fantastic and he really cares about the customer. More
by Lisa B.
March 01, 2026
I traded my 2018 XT5 for leading a 2025 Dealer XT5. It’s a red one. It’s a red one. More
by mrshmbg
Employees Worked With
March 01, 2026
Excellent That's it. Great service person, provide updates on status of work progress. That's it Great service person, provide updates on status of work progress. That's it More
by LDFIAH
February 28, 2026
The dealership had a vehicle that had me interested and I went back to my original sales representative. went back to my original sales representative. More
by Codyabt7
February 28, 2026
Service was good as usual. disappointed in the time it takes to schedule/with a loaner car. Also not thrilled with the electric vehicle provided as I've always driven a gasolin disappointed in the time it takes to schedule/with a loaner car. Also not thrilled with the electric vehicle provided as I've always driven a gasoline vehicle. Not ideal as I don't have access to charging stations near my home that I feel safe going to. Would love the option to have a gasoline loaner in lieu of EV. Also, happy my car was brought back to me at my home, very convenient. I asked for my car to be ran through the wash if possible, and they were kind enough to do so, but it wasn't dried.. not a big deal but in the past that was always taken care of. Overall happy with Benjamin's help with my recent visit. More
by WELLS.SHELLY9
Employees Worked With
Benjamin
