Big Star Cadillac

excellent experience in buying my new 2013 SRX, while trading my old 2010 SRX which we loved. Theresa Keel was very helpful by phone and in person would highly recommend this Dealership and sales person. trading my old 2010 SRX which we loved. Theresa Keel was very helpful by phone and in person would highly recommend this Dealership and sales person. More

George Clark was very patient in helping us with our decision to purchase a Cadillac. Never having owned a Cadillac before, he took the time to explain every detail and answer all of our many questions. decision to purchase a Cadillac. Never having owned a Cadillac before, he took the time to explain every detail and answer all of our many questions. We are very pleased with the entire process! We will definitely spread the word about the professionalism of this dealership. More

Great customer service. Everyone was so friendly and courteous. It was nice that light refreshments were provided especially sine the wait was long. Heidi kept us informed of every step during the proce courteous. It was nice that light refreshments were provided especially sine the wait was long. Heidi kept us informed of every step during the process. More

Normally I consider car shopping a dreaded experience but in this case it was an awesome one! Theresa Keel is an great person. She made our car buying venture a fun time. She is very vivacious, knowledgeable in this case it was an awesome one! Theresa Keel is an great person. She made our car buying venture a fun time. She is very vivacious, knowledgeable, and fun person to be around. If anyone wants to have a great fun time and get a good deal on a Cadillac go see her. During your buying experience at Ron Carter Cadillac you will meet Jimmy Mauricio ( sales manager ) he will spend as much time with you as needed to make sure your a satisfied customer. Everyone there treated my wife and I like old friends. If they tell you they will do something best believe it will happen. Thank you to everyone at Ron Carter Cadillac. More

Hi. Mrs. Winn and myself (Mr. Winn) are repeat customer at Ron Carter Cadillac. We bought our 2009 Cadillac CTS at Ron Carter in Friendswood. We always get our CTS serviced there. They do an outstanding jo at Ron Carter Cadillac. We bought our 2009 Cadillac CTS at Ron Carter in Friendswood. We always get our CTS serviced there. They do an outstanding job! What about Cadillac Sales? Mr. George Clark has restored our faith in new car sales personnel. We know George is here to sales new cars-however from the very beginning he made us feel like we were buying our 2013 SRX from a friend and not just from someone out to make a quick sale or commission. Our circumstance was a bit challenging but George never waivered in his commitment. He tirelessly persevered to ensure we reached our goal. Bottom Line? George was surprising transparent, professional, and courteous. His product knowledge is quite impressive. George also understands what his role is as a team member at the dealership. When we became concerned about financial matters, he would always quickly refer us to the quite capable personnel in the finance department or work closely with management when necessary. He never overstepped his authority and made empty promises. Conversely, a customer will not drive out of the dealership without being totally familiar with how to operate the vehicle purchased. Alternately, in past experiences, after the initial purchase there is very little interaction or follow up. We've noticed with great interest however, even though it has been a few days since we took delivery-George continues to solidify this newly formed friendship with words of encouragement and genuine concern. Additionally, he sends timely texts, and makes phone calls to ensure every need is being addressed. Now, when things do not go as well as expected for consumers, we are usually very quick to complain. We feel that there should be some balance. We believe customers should be equally as eager to report "the good works" also. Job well done George & Ron Carter Cadillac! Best wishes for CHRIST mas & the New Year! Thanks guys for helping make our 25th wedding anniversary a memorable occasion! More

We went to look for and possibly buy a used Cadillac. Instead we were given a good deal on a brand new XTS. We love it , Every one was friendly and helpful. It made for a very positive experience. Instead we were given a good deal on a brand new XTS. We love it , Every one was friendly and helpful. It made for a very positive experience. More

i went to Ron Carter to have my car serviced for an oil change and recalls. I dropped off the car and was going to the break room to wait for the loaner car. George recognized me from the previous sale in change and recalls. I dropped off the car and was going to the break room to wait for the loaner car. George recognized me from the previous sale in February this year. He struck up conversation and asked how I loved my car. I do... love my car. He asked me what was going on with my car, then proceeded to sell me an upgraded model. I should have purchased this car in the first place but didn't want to spend the money on the first sale. I said I wanted to keep my grill, he changed it out. I said keep the payments under $600.00 per month, he did just that. George is a great salesman. He is very courteous and always makes sure to follow up with great customer service. I would recommend George and Ron Carter to all my friends and anyone who wants to look at the interior, as so it happened to me at the Krogers parking lot. A total stranger came up to me and asked if he could look at the interior of my car. Strange but true. More

I have purchase several cars in my life. This is by far the BEST and easiest car buying experience. This purchase was a SRX and I have been shopping for 6months. I had a very frustrating experience with 4 the BEST and easiest car buying experience. This purchase was a SRX and I have been shopping for 6months. I had a very frustrating experience with 4 Cadillac dealerships during this time. But then everything changed Jimmy Mauricio contacted me and I figured I had this much time in this I might as well try one last time. Jimmy introduced me to George Clark and I had the best experience ever. The purchase was very easy and they listened to my needs and options in a SRX. But they didn't stop there. After the purchase we wrapped a bow on the SRX in the service shop and invited my wife to the dealership. The SRX was an awesome surprise Christmas gift for my wife. PERFECT. Thanks again Ron Carter Cadillac and Jimmy Mauricio and George Clark. More

No high pressure sales. I hate buying vehicles, but this time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. More

New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More