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Big Star Cadillac

Friendswood, TX

4.8
3,529 Reviews
We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.
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18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,529 reviews

October 04, 2022

They greeted me with friendly faces and great attention. The waiting area was clean and so were the bathrooms. More

by tlfinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Oct 04, 2022 -

Big Star Cadillac responded

Thank you for your business and review!

October 01, 2022

One of the best Salesperson I’ve ever dealt with. Daisy always gets the job done so professionally . She listens to everything from color all the way to every detail. That includes what options your More

by quinn.robert
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzDaisy zzGutierrez
Oct 03, 2022 -

Big Star Cadillac responded

Thank you, Robert, we are honored!

September 30, 2022

Angelika was great to work with. Very straightforward but also works on your behalf. She didn’t try any typical car salesman tactics which I appreciated. I would recommend her to More

by rpstang93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAngelika zzFelix
Sep 30, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

September 29, 2022

Angelika was very nice and easy to work with. Very smooth experience. Would definitely recommend! More

by Morganiguess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzAngelika zzFelix
Sep 30, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

September 28, 2022

They advertise cars at a great discount, but when you call, car just got sold. More

by rodriguez_juan_j
Price
Recommend Dealer
No
Employees Worked With
Not known
Sep 28, 2022 -

Big Star Cadillac responded

Juan, Thank you for your feedback. We can undertand your dissapointment. Yes, it can take several hours up to several days for a vehicle sale to be finalized and ultimately removed from our website. We are delighted to hear that when you called, our team member informed you it was no longer available. This is in line with one of our top priorites to be trustworthy and transparent in all that we do. We do hope that you have been able to secure a vehicle that meets your needs. Mike Pierce, General Manager, mpierce@bigstarcadillac.com.

September 27, 2022

Staff there was very polite, and was there for all my needs. I was very impressed. More

by Stunna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Stunna responded

Staff there was very polite, and was there for all my needs. I was very impressed.

Sep 27, 2022 -

Stunna responded

She was very attentive, and there for any questions, very polite and respectful

September 27, 2022

Had really great help finding what I needed and being able to walk out with all the knowledge, one of the best experiences I’ve have purchasing a vehicle 10/10 More

by Cristian campos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzDavid zzMcDoniel
Sep 28, 2022 -

Big Star Cadillac responded

Thank you, Cristian, we appreciate you!

September 27, 2022

I recently needed repairs on my Cadillac CTS as well as an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a More

by Brodrick Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Sep 27, 2022 -

Brodrick Thompson responded

It's great experience with big star Cadillac service department. Jeff Dial really took care of us.

September 24, 2022

We appreciate Benito’s (salesman) effort to assist us from purchase and thereafter. He’s friendly and easy going, he never pressured us during the buying process. More importantly, once we owned the vehi More

by mrs.krex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benito Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzJeff zzDial
Sep 26, 2022 -

Big Star Cadillac responded

Thank you, mrs.krex, we are honored by your business ans kind words!

September 23, 2022

They took care of my issue in a timely manner and may car looked great when I got it back. More

by drsoverbeck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Big Star Cadillac responded

Thank you so much, we appreciate you!

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