Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,718 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,718 reviews
April 30, 2013
My experience here was beyond excellent!! Everything was taken care of in a timely manner. The 2 salesmen Jimmy and Mark were very professional, friendly, and efficient. I would definitely recommend this d taken care of in a timely manner. The 2 salesmen Jimmy and Mark were very professional, friendly, and efficient. I would definitely recommend this dealership. More
by davilaliz
April 20, 2013
I gave the highest rating because Jimmy and Mark were extremely friendly, helpful and professional. I accompanied my 80 year old father to shop for a Cadillac SRX. After visiting a different dealership t extremely friendly, helpful and professional. I accompanied my 80 year old father to shop for a Cadillac SRX. After visiting a different dealership that was closer to his home in Kingwood, but that did not have good customer service, my father ended up purchasing a car from Mark and Jimmy at Ron Carter. My father was extremely nervous about shopping for a car and Mark and Jimmy were very patient and took great care and time to explain everything to us. They never pressured us and constantly reassured us that they would do their best to help us find the exact car my father wanted. I would highly recommend Ron Carter Cadillac along with Mark and Jimmy to anyone who is interested in purchasing a Cadillac. The customer service was exemplary! If I were the owner of a car dealership or any company for that matter, the first two people I would hire would be Jimmy Mauricio and Mark Mauricio. My father is an extremely satisfied customer! More
by jwillia1
April 12, 2013
Customer service was friendly. Management is very informative. The finance manager was also very helpful and efficient. Overall it was good experience. I would recomend this dealership to my friends informative. The finance manager was also very helpful and efficient. Overall it was good experience. I would recomend this dealership to my friends and family. More
by sazzed1978
March 24, 2013
My husband and I had been considering purchasing a new vehicle for several months and had visited other dealerships during this time. At Ron Carter Cadillac I felt that our business was important to them vehicle for several months and had visited other dealerships during this time. At Ron Carter Cadillac I felt that our business was important to them and that they wanted to find exactly what I was looking for in a vehicle within our price range. Mark Mauricio shared his knowledge of the vehicles with me, addressed my questions and was very easy to talk to. Purchasing a vehicle can be a stressful experience but I felt that Mark and the rest of the team at Ron Carter Cadillac went out of their way to make our purchasing experience a good one. Thank you! More
by drodriguez9
Employees Worked With
March 23, 2013
I was very pleased with the the level of service and responsiveness I received from Ron Carter Cadillac, Both Mark and Jimmy communicated well during the entire sale process, having the car delivered to responsiveness I received from Ron Carter Cadillac, Both Mark and Jimmy communicated well during the entire sale process, having the car delivered to me by Mark was a huge time saver in my busy work schedule i look forward to doing more business with Mark and Ron Carter Cadillac and have already recommended both to friends, Thank You Scotti M Davila More
by smdavila
March 20, 2013
Everyone was extremely friendly and went out of their way Everyone was extremely friendly and went out of their way to make my car buying experience a pleasant one. I went to the dealership to fix my C Everyone was extremely friendly and went out of their way to make my car buying experience a pleasant one. I went to the dealership to fix my CTS Cadillac but the cost was a bit high. George and I talked about a new car and seemed to be exited about an ATS and how good the car was. I went for a ride and I immediately fell in love with the car. It appeared to me that George and the manager wanted me to leave with the new car. I agree if they could come up with a good deal; they did and I bought the car without any regrets. The car purchasing has been the best experience I ever had with a dealership. Excellent dealer. Dr. B More
by mbertoni
Employees Worked With
zzGeorge zzClark
March 14, 2013
Jimmy was very good, and went above and beyond to close my deal; much better than all other sales personnel in the area. This dealership was also very transparent in its pricing and was able to deliver th my deal; much better than all other sales personnel in the area. This dealership was also very transparent in its pricing and was able to deliver the car that I wanted at the stated and fair price. Much different than competing dealerships. More
by pdon
Employees Worked With
zzJimmy zzMauricio
March 04, 2013
I visited the facility three times. Made my purchase on my third visit. Great customer service and knowledgable salesman. I was not dressed in diamonds or pearls, but was treated as if I were. Very frien my third visit. Great customer service and knowledgable salesman. I was not dressed in diamonds or pearls, but was treated as if I were. Very friendly staff. My initial visit was at the Lexus dealership next door, but left due to bad service. Very happy with my new car!!! More
by CarmenMagana
Employees Worked With
zzGeorge zzClark
March 03, 2013
Great service! Love my car, hope my first service/maintenance visit is as great as my first experience when I purchased the car. Keep up the good work! service/maintenance visit is as great as my first experience when I purchased the car. Keep up the good work! More
by montevideo
Employees Worked With
Julio Zavala, zzJulio zzZavala
