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Big Star Cadillac
Friendswood, TX
2,961 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,961 reviews
July 31, 2016
DO NOT BUY FROM HERE I will start with my history. I have bought over 20 cars, Including one last year from this dealership, and this was by FAR the worst experience I ha I will start with my history. I have bought over 20 cars, Including one last year from this dealership, and this was by FAR the worst experience I have ever had. My salesman clint did a decent job, as he did last year. That is where the pleasantries end. Looked at a used car that showed up clean on carfax and autocheck. The car was dirty both times i test drove it, and We agreed on the price, which I at this point had looked over the car and agreed that for an unwrecked car with 20k miles everything was good. I took delivery of the car after signing the paperwork (they washed it). Got it home, got out the wax to put a good wax on it, and at this point Noticed terrible body work on the drivers side door, along with some trim panels on the drivers side that didnt line up. This was friday evening which they were closed already, and I had to go out of town for the weekend for work. Over the weekend, found some information about where the car had been worked on. Called them first thing in the morning to find out the damage. It had been wrecked on the drivers side, Rear wheel replaced, Rear Bumper cover replaced, rear quarter panel replaced (means welding), and repainted. Paint job terrible, but didnt show up until clean. Went to RC cadillac shortly after finding this information about the car. Asked to speak to the sales manager. Stuart came out and looked at the car, I obviously was not happy and asked for it to be fixed and to get a Price break as it is now a diminished value car. He came out and Told me that they would tear up the deal and move on, I said fine, went back and sat in the salesmans office. The Used Car sales manager came in and told me Stuart did not have the authority to tear up a deal and that we werent going to do that. They agreed to fix everything, but would not give me any cash back. I wasnt happy with this result, so I asked to speak to the General Manager Mike Pierce. My salesman went and checked, and said he would be out shortly. About 30 minutes went by, and he came back and told me that Mike had gone to lunch and wouldnt be back until later. They gave me a car to drive until it was worked out and I left (FUMING MAD). I called back a couple hours later and confirmed that Mike was there, and drove back up there to speak to him. Waited almost an hour before he would speak to me, then proceeded to tell me he was a busy man and he had to push back several appointments to talk to me... Strike one. We finally agreed on completely fixing the car to my satisfaction and 2 years free maintenance. The next day I emailed Mike to check to find out what the maintenance package would cover, and he said he would have to check and let me know next day. I also asked which body shop my car would be going to, so that I could speak to them about a couple things that I wanted fixed while it was there that I didnt consider the dealerships responsibility. This was the email correspondence i received about where my car would be. Darren, (couldnt even spell my name right, even after ive bought 2 cars, and it was on the bottom of my email) I will get the maintenance info to you tomorrow. I am not sure what shop Tony plans to use (we have a couple of shops we use). It's not of consequence. We will stand behind it. I responded with it is of consequence to ME, maybe not to him, and asked where it was going. He NEVER responded to my requests, so I cold called the dealership to find out who they use, as to which they told me. I spoke to the body shop, and they agreed to let me come talk to them and go over my concerns. I showed up there to find out they had worked on a small ding on the PASSENGER side and were NOT told to fix the drivers side.....SERIOUSLY.... He got on the phone and cleared it up, but the car was scheduled to go into the paint booth that day and then go back to the dealership the following day... With the main portion of the problems not fixed. So glad I went to the body shop myself. Then when I went to pick up the car, had to wait another hour to speak to Mike about the maintenance contract that I wanted in writing, as I wont believe anything else they tell me until it is in writing. Finally got the car, And the service parking assist light still on (they said they couldnt duplicate it) . Took immediately to service, where they made an appointment for it to be there a couple more days. Took it home Friday and Fixed the sensor problem myself. The wiring harness for the sensors was not properly secured when the previous body shop fixed the rear bumper. I secured it and drove it 50 miles without it coming back on. If the owners read this, Please do NOT refer me to Mike Pierce. I should have gotten at least 2k back on the car, and the treatment of Mike, Stuart and Tony is horrendous. They repeatedly (as well as all your responses on google) said "We sell over 500 cars a month" I could care less how many cars you sell. I only care about the ONE you sold me. More
by Daren Pickering
Employees Worked With
Mike Pierce, Stuart, zzClint zzConley
June 15, 2016
Best car buying experience yet Very friendly staff who assisted me in purchasing the right vehicle. Zulfi was excellent sales person in that he was not over bearing in "pushing" a Very friendly staff who assisted me in purchasing the right vehicle. Zulfi was excellent sales person in that he was not over bearing in "pushing" a sale. He answered all questions and gave information as needed. Very educated on the brand and car I looked at. Left dealership without being coddled to "go inside dealership" as I tried to leave and felt very comfortable about the experience. There were no prodding calls the next day and after careful consideration over my choices, I made the decision to move forward with the purchase. The buying process what just as comfortable and informative as the shopping experience was. Hit a huge pothole 2 days after buying and Zulfi, my sales guy, helped me find tire and I am sure I'll be buying from here for quite some time. They understand what I have failed to experience anywhere else. That they are there to help me buy not to sell! More
by CaddyGuy100%
Employees Worked With
June 15, 2016
No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm done with this dealership. More
by lastcaddyever
Employees Worked With
None
June 10, 2016
Excellent experience! This was by far the best experience I've had at a car dealership. Jimmy, Patrick and Mike are excellent at what they do! I love my new SRX and highly This was by far the best experience I've had at a car dealership. Jimmy, Patrick and Mike are excellent at what they do! I love my new SRX and highly recommend Ron Carter Cadillac! Thank you so much! More
by Gena
Employees Worked With
Patrick, Mike , zzJimmy zzMauricio
June 10, 2016
Best Buying Experience Ever!!! Wow! What a great experience buying my first Cadillac! Mr. George Clark was my sales representive. Actually a close friend referred me to George. He Wow! What a great experience buying my first Cadillac! Mr. George Clark was my sales representive. Actually a close friend referred me to George. Her opionion of George was spot on! Polite, professional and very very knowledgeable! I not only purchased a new XT5 at a great price, I left feeling valued as a Cadillac owner!! More
by Cheryl2016
Employees Worked With
zzGeorge zzClark
May 28, 2016
great experience The staff at Ron Carter friendswood were friendly and helpful. Zulfi helped us with our purchase and took the time to make sure we were completely sat The staff at Ron Carter friendswood were friendly and helpful. Zulfi helped us with our purchase and took the time to make sure we were completely satisfied with our choice and purchase. He even called to follow up with us a few days after leaving the dealership. More
by Leanne
Employees Worked With
May 21, 2016
Awesome team of customer focused people! Angela Davis is by far the best customer focused Sale Rep that I have ever worked with. Coming from 30 years of driving imports, I came to look at Angela Davis is by far the best customer focused Sale Rep that I have ever worked with. Coming from 30 years of driving imports, I came to look at Cadillacs when the best the Japanese owned automakers had nothing that interested me. From fit and finish to technology and performance, nothing from Acura (drove for the last 12 years), Lexus or Infinity came close in my analysis. Went looking for a new car but when I could not fit what I wanted into my budget, she came up with my dream car, just a couple of years pre-loved at a fair price. She helped me along the way and I was able to pick up my new car today. She even consulted on naming her . Take a peek at the dealership and ask for Angela, you will be treated fairly and will be well taken care of! More
by Granpagts
May 08, 2016
Great Very Satisfied with my new 2016 Escalade. Thanks to the great service at Ron Carter Cadillac I will be coming back for my next purchase Very Satisfied with my new 2016 Escalade. Thanks to the great service at Ron Carter Cadillac I will be coming back for my next purchase More
by mej.123
Employees Worked With
zzLui zzPereznegron
May 04, 2016
GRADE AAA+++ I purchased my Cadillac ATS on 5/3/2016 and the service I received was phenomenal. From my salesperson to the completion of my paperwork, I really enj I purchased my Cadillac ATS on 5/3/2016 and the service I received was phenomenal. From my salesperson to the completion of my paperwork, I really enjoyed the hospitality, friendliness, and professionalism. Negotiation was discussed at the table and my test drive was simply good conversation with no numbers involved. I would like to thank all 3 of those that helped me with my purchase. (Jimmy Mauricio, Patrick, and Mike) I will be coming back!! More
by Fastlife_Devo
Employees Worked With
Patrick, zzJimmy zzMauricio
May 03, 2016
Third time to this dealer. We recently purchased a Cadillac Escalade. I live in Houston and the long drive to Ron Carter was the best decision could have made. I live near a dea We recently purchased a Cadillac Escalade. I live in Houston and the long drive to Ron Carter was the best decision could have made. I live near a dealer but still decided to go here. Fui was very professional in describing the difference of other cars to the one we like.Mike in finance also was very helpful to make sure I got all my discounts. I would work with them again in a heartbeat, and would talk to Lui again. Thanks Lui and all the people that work there. More
by claro60lopez
Employees Worked With
zzLui zzPereznegron
