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Big Star Cadillac
Friendswood, TX
2,961 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,961 reviews
October 03, 2017
Easy and excellent experience! Mark was great to work with. Went above and beyond to help me find the perfect new ride. Highly recommend Ron Carter Cadillac and Mark! Mark was great to work with. Went above and beyond to help me find the perfect new ride. Highly recommend Ron Carter Cadillac and Mark! More
by Clutchjunkie
September 30, 2017
Very Positive Experience Great car buying experience from Mark Mauricio, Lori Schubert & Mike Pierce. Easiest process I’ve ever had purchasing a vehicle. Most of the negotiati Great car buying experience from Mark Mauricio, Lori Schubert & Mike Pierce. Easiest process I’ve ever had purchasing a vehicle. Most of the negotiation was done online and via phone and I was able to test drive the car without leaving home through their concierge service. Would strongly recommend considering them for your next purchase. More
by Randersonw
September 29, 2017
Excellent, Honest, Fair Experience I walked into the dealership knowing what I wanted. Mark Mauricio and the GM were able to work with me from there. There were no games and they took I walked into the dealership knowing what I wanted. Mark Mauricio and the GM were able to work with me from there. There were no games and they took care of me, treating me with respect and honesty. They even washed my car for me after my road trip to Dallas the following weekend. Considering I went to or contacted every dealership in the Houston area, I can honestly say these guys were the only ones who did not try to mess around with me. There were no post-negotiation added fees or nickel-and-dime shenanigans with protection packages or the like - It was straightforward and legitimate, a great experience overall. I couldn't be happier with my car and I know where I'll be looking first when it comes time to upgrade. More
by 12dallas
Employees Worked With
September 10, 2017
Great Experience I am a fourth time Cadillac buyer and the last two times Mark has been by salesman. This past purchase was due to Hurricane Harvey, and the moment I c I am a fourth time Cadillac buyer and the last two times Mark has been by salesman. This past purchase was due to Hurricane Harvey, and the moment I contacted him he started looking for not only myself but my daughter too. He worked so very hard to make sure we were in the same cars we previously owned which was very important to us. I will forever be a Cadillac owner and Mark will continue to be by salesman. He takes the time to make sure you are happy with your purchase! More
by phans78
Employees Worked With
September 05, 2017
Stress free and pleasant. Cadillac is by far superior than any other dealership I have been to. The customer svc. The certified preowned program is awesome. I shopped around an Cadillac is by far superior than any other dealership I have been to. The customer svc. The certified preowned program is awesome. I shopped around and nothing touches the program. The warrantys available are rediculiously protective. Although you pay for them, I drove out of there with every inch of my srx covered all the way down to the upholstery!!!! Never even knew these warranty were possible. Highly recommend them!!! More
by Arhunt
Employees Worked With
Other Employees :
Dedee-receptionist, zzStuart zzSaragoza, zzJune zzBarron
August 08, 2017
Great deals So i am a first time buyer and had a price in mind that i could handle for payments. Everyone there worked together to get my monthly payment to where So i am a first time buyer and had a price in mind that i could handle for payments. Everyone there worked together to get my monthly payment to where it needed to be while at the same time getting a car that i am happy to have and keep for a long time. I actually was at the Hyundai part of the dealership and they were very nice. There are a few reasons I gave it a 4 star instead of a 5 star, and that is because it was excellent service but walking in it was so busy it took a long to get a sales associate to help you. Also you couldn't really go and look at the cars by yourself so you really had to wait for the sales associate. My sales associate Alexander was great, lacked a bit of enthusiasm, but he showed me cars that were exactly what I was looking for and helped as much as he could with getting me the deal I needed. Also the waiting area had free popcorn and water which is awesome! Made the the wait much better :) More
by Chelsea Chatham
Employees Worked With
Alexander
August 03, 2017
hyappy customer This is the second Cadillac I have bought from Mark Mauricio and it has been a pleasure doing business with him .Also Kelly Wilson made it so easy in This is the second Cadillac I have bought from Mark Mauricio and it has been a pleasure doing business with him .Also Kelly Wilson made it so easy in the finance dept. More
by msgranny
July 25, 2017
Excellent Service Go see Mark Mauricio, he provides excellent customer service. I have purchased 2 Cadillacs within the last year and everything about the transactions Go see Mark Mauricio, he provides excellent customer service. I have purchased 2 Cadillacs within the last year and everything about the transactions were great, I highly recommend visiting Mark and Ron Carter Cadillac More
by Paul C
Employees Worked With
July 23, 2017
Enjoyable experience. Ron Carter Cadillac and Mark did a great job. The selection of cars is fantastic. Mark is very friendly and professional. He made what is usually a st Ron Carter Cadillac and Mark did a great job. The selection of cars is fantastic. Mark is very friendly and professional. He made what is usually a stressful and long process enjoyable. We were treated well and came home with a beautiful car. We drove past all the other Cadillac dealerships in the area to come to Ron Carter due to their selection. I highly recommend visiting Mark if your interested in a new vehicle. More
by Bridget T.
Employees Worked With
July 19, 2017
Change of Heart ❤️ My first Cadillac was a leased 2014 Escalade ESV, the whole experience from start to finish including service was the worst car buying experience ever My first Cadillac was a leased 2014 Escalade ESV, the whole experience from start to finish including service was the worst car buying experience ever. So my intention towards the end of the lease was returning the vehicle and purchasing another GM Vehicle other then a Cadillac. I was determined to never deal with Cadillac ever again. After I dealt with the Service Manager I had a open mind when Lisa approached me regarding giving not only Cadillac but Ron Carter a second chance. I am happy to say it was truly a different experience this time. May 2017 I returned the 2014 Escalade and leased a new 2017 Escalade ESV. So far I am very happy with my new vehicle. Also I was very pleased with the buying experience this time around. Thank you the Ron Carter staff. More
by Mrs Purnell
Employees Worked With
Other Employees :
The service manager terrible I don't remember his name , zzStuart zzSaragoza, zzJune zzBarron
