Big Star Cadillac

By far the best car buying experience we've had!! We talked to George Clark before driving over to the dealership, and he had several SRX's pulled out for us to consider when we arrived. We chose the o talked to George Clark before driving over to the dealership, and he had several SRX's pulled out for us to consider when we arrived. We chose the one best suited for us, and he diligently worked with all facets of the process to quickly get us in and out. Overall a great dealership and superb sales/finance/make ready personnel! We would highly recommend George Clark/Ron Carter to anyone interested in a Cadillac! More

Theresa Keel would get my vote for salesperson of the year if I had a vote. She was very professional, courteous, knowledgeable and delightful to deal with. I would definitely recommend this dealership year if I had a vote. She was very professional, courteous, knowledgeable and delightful to deal with. I would definitely recommend this dealership to my friends. congratulation to you for hiring this very impressionable person. the service was exceptional and the price was unbelievably reasonable. More

From walking through the doors to the time I bought my new car it was GREAT. My salesman really knew the product and walked me through it all. Ask for George Clark. He's GREAT. Ron Carter Cadillac is the new car it was GREAT. My salesman really knew the product and walked me through it all. Ask for George Clark. He's GREAT. Ron Carter Cadillac is the place to go. More

I was immediately contacted by Theresa Keel and Jimmy Mauricio through email. I decided to come in and look at the SRX, just to look because I did have my mind set on a GMC Sierra. Theresa was very kind Mauricio through email. I decided to come in and look at the SRX, just to look because I did have my mind set on a GMC Sierra. Theresa was very kind and professional showed me everything I needed to know about the SRX. I was sold on the spot. Once we started talking financials that is when I had the pleasure to meet with Jimmy Mauricio. This was my first car buying experience and it was wonderful. I would definitely recommend this duo to any of my friends and family. I would have not purchased this vehicle if it wasn't for the great customer service from Jimmy and Theresa. More

The experience of buying this car was great.. Every one was very nice and helped me through all the steps in buying my new car. was very nice and helped me through all the steps in buying my new car. More

Excellent experience. Best price when we shopped around - by far! . Delivered car right to my door. Worth the drive from Houston. Will defiently do business with them again. by far! . Delivered car right to my door. Worth the drive from Houston. Will defiently do business with them again. More

Our sales person George Clark made our cadillac ATS purchase a great experience. George was very professional, personable and did everything he promised to do and more. I highly recommend George to m purchase a great experience. George was very professional, personable and did everything he promised to do and more. I highly recommend George to my family and friends. Ann Broom More

We purchased our new XTS Cadillac from George Clark about 1 month ago and he gave us great service. He was very informative with the features on the car and demonstrated them very proficiently. I have had 1 month ago and he gave us great service. He was very informative with the features on the car and demonstrated them very proficiently. I have had to call with a few minor problems and George has been very helpful in always being available to us and dealing with each issue. He is a great asset to Ron Carter Cadillac. More

I had a wonderful no hassle experience with Mark Mauricio, I would highly recommend him to anyone looking to make a purchase. I love the new cadilliac srx. Mauricio, I would highly recommend him to anyone looking to make a purchase. I love the new cadilliac srx. More

My experience was rocky, but in the end the dealership made it right. My purchase was originally for a 2013 ATS which was placed by Mike Rideaux my salesman on May 27th 2013. I received a call from the de made it right. My purchase was originally for a 2013 ATS which was placed by Mike Rideaux my salesman on May 27th 2013. I received a call from the dealership and was instructed the cut off for the 2013 is over and they would now have to order a 2014 ATS. The second order was placed June 3rd 2013 by Jay Joslyn. I was told that it would be 6 to 8 weeks until my order should arrive. I was then not told that Mike Rideaux, my salesman had left Ron Carter Cadillac and would no longer be my salesman. I had to call in and then was transferred to Jay Joslyn, general sales manager, and told he would be handling it and he would get me with another salesman. I was later given George Clark as my salesman. The first week of August I called in to see if I could get the order number because my Sister works for GM and wanted to research the order number to find out where my car was. On August 15th my Sister sent me a pdf file by email showing that the car had arrived to Ron Carter Cadillac on July 12th 2013, over a month ago. I then went to the dealership that day and sure enough after speaking with Jimmy Mauricio they had the car in the wear house all along and didn't even know it. How this happens I have no idea, dealerships are supposed to know their inventory. The worst thing was I was going to trade in my 1998 Mustang, which I was told they would give me $3,000 for and I could drive it since it was my only means of transportation and when my Caddy gets in bring it back and as long as it's in the same working condition I would receive $3,000 for it. I had asked if I could give it to them while waiting on my order but they stated they could not give me a loaner vehicle or a rental. I would have to wait till the vehicle came in and drive my Mustang in the meantime. Well, 8/1/13 my transmission and clutch go out on my Mustang. The repair cost me $1,900 to get fixed. I had to repair it since it was my only means of transportation. So now, I'm keeping the Mustang and have to come up with $3,000 more on top of the original $5,000 I was going to put down with the trade. This way it is still a total of $8,000 down. Had they notified me when my car came in on July 12th 2013 I would just have my Caddy and the original trade and cash down would have worked as planned. In stead, now this is a $5,000 mistake that Ron Carter Cadillac made for me. 8/15/2013 I received my car and was apologized to numerous times. The dealership has now made it right by receiving 2 free tanks of gas, and Jay Joslyn making my first $585.00 car payment and giving me the window tinting and pinstripes at no cost to me. I will still recommend this dealership to friends and family after they made it right in my eyes. I love the product, my 2014 Cadillac ATS 6 speed manual is awesome and I love it every time I get in it. Having a second vehicle ended up being nice too, I have my Mustang to go to work in and my Cadillac in the garage and taken out on my days off. I'm happy in the end and I realize we are all human and mistakes do happen. Thank you Ron Carter Cadillac for making it right. More