Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,269 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,269 reviews
December 05, 2013
No high pressure sales. I hate buying vehicles, but this time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. More
by crollen
Employees Worked With
zzTheresa zzKeel
November 22, 2013
New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More
by raulguardiola
Employees Worked With
Stan, zzJimmy zzMauricio, zzAlex zzDuron, zzGeorge zzClark, zzIzzy zzCastillo
November 19, 2013
11/13/2013 I recently purchased a new vehicle at Ron 11/13/2013 I recently purchased a new vehicle at Ron Carter Cadillac. The sales representative; George Clark, was very professional, courteous, and 11/13/2013 I recently purchased a new vehicle at Ron Carter Cadillac. The sales representative; George Clark, was very professional, courteous, and informative throughout the complete transaction. Mr. Clark also followed up with a phone call to make sure everything was going well with the new vehicle. Andres B. Cisneros More
by Andjan49
Employees Worked With
zzGeorge zzClark
November 17, 2013
We were car shopping due to the fact my wife's car was recently totaled in an accident. We were under pressure before arriving at Ron Carter Cadillac. The reason i am writing this review is that Geor was recently totaled in an accident. We were under pressure before arriving at Ron Carter Cadillac. The reason i am writing this review is that George Clark made a very tough situation very comfortable and relaxed. When we arrived at Ron Carter Cadillac I asked for the Fleet dealer and George was paged to come wok with us. He made us feel comfortable immediately and did a great job finding the perfect car. Goerge stayed late to help us Friday night. I know for a fact that George went above and beyond the call of duty Saturday morning to help secure this vehicle for us. This was definately one of the most comfortable car buying experiences i have ever had. George is truely an asset to Ron Carter and their customers. More
by TerriLindseyDaisy
Employees Worked With
zzGeorge zzClark
November 12, 2013
My experience from the moment I walked into the door to the moment the keys were placed in my hands was fantastic. I've never been treated so well in a car buying situation. All the people I dealt with wer the moment the keys were placed in my hands was fantastic. I've never been treated so well in a car buying situation. All the people I dealt with were friendly and helpful. It was a very low pressure low stress experience. More
by ecmom
Employees Worked With
November 10, 2013
This was my second time dealing with Ron Carter Cadillac and George Clark. After my wife had purchased a 2013 ATS, I waited a while until I purchased a Escalade EXT. I had already been in a couple of times and George Clark. After my wife had purchased a 2013 ATS, I waited a while until I purchased a Escalade EXT. I had already been in a couple of times to speak with George. Each time he would treat me with courtesy and respect, without trying to make me buy a car. He would say, "Whenever I was ready, he would be there to help me." I am Thankful for him taking time along with June to help me with my decision. Not only did they go the extra mile, but they made me feel comfortable and at easy with what I was doing. The experience that my wife and I have received has made it easy to say, "That all of our future purchases will be made at Ron Carter Cadillac." They really make you feel like you have made the best decision when it comes to customer appreciation, as well as product satisfaction. Normally I am not a person that shares where I purchase things from. However, I want everyone I know to be able to experience that same Customer Service that we have been given. Thank You Ron Carter Cadillac!!! You have a customer for life!!! Johnathan B Flenaugh More
by JohnathanFlenaugh
Employees Worked With
zzGeorge zzClark
November 01, 2013
I had a wonderful experience and George Clark is the friendliest sales consultant .... ever! I will consider buying another vehicle in the future, but only if Mr. Clark is still the consultant. friendliest sales consultant .... ever! I will consider buying another vehicle in the future, but only if Mr. Clark is still the consultant. More
by raulguardiola
Employees Worked With
zzGeorge zzClark
November 01, 2013
Excellant service and great hospitality. Car was beautiful.explination of the car was top notch. Paper work was presented and explined throughout the process. Will keep them for maintaining my car. beautiful.explination of the car was top notch. Paper work was presented and explined throughout the process. Will keep them for maintaining my car. More
by rtmgolf. rick
November 01, 2013
Heidi was amazing! Extremely attentive, knowledgable and a pleasure to work with. We had a great experience with this dealership and look forward to working with them for years to come! a pleasure to work with. We had a great experience with this dealership and look forward to working with them for years to come! More
by HayleyDamico
Employees Worked With
zzHeidi zzWalters
November 01, 2013
Upon entering the facility, my husband and I were greeted at the door by a very kind gentlemen. He asked, whom we were looking for and he immediately stated, "follow me, I will lead you to him". Mark Mauric at the door by a very kind gentlemen. He asked, whom we were looking for and he immediately stated, "follow me, I will lead you to him". Mark Mauricio offered a hand shake and asked if we would like something to drink. He was ready to answer any and all questions. He immediately showed us the automobile and asked if we wanted to take a drive. He offered the keys without question. The inside door molding had come dismantled, he immediately had that taken care of. The car was clean and very presentable. We were quite pleased. We requested a better interest rate and the Business Mgr. Jimmy explained he would try. Once that was taken care of, we were escorted to sign paperwork by June. Signing the paperwork was a long process, but June was familiar with the options available, and she explained everything very professionally. A very pleasant experience. More
by lenanell7
Employees Worked With
