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Big Star Cadillac
Friendswood, TX
2,986 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,986 reviews
March 07, 2025
Isiah is always so attentive and great. He is great thank you so much service. He is great thank you so much service. More
by ashleyryan.03
Verified CustomerEmployees Worked With
March 06, 2025
Mark assisted me with the sale of my Cadillac that I had bought from him 3 years prior. He (as always) was professional and got me a fair price for my car. Thanks for all your help Mark! bought from him 3 years prior. He (as always) was professional and got me a fair price for my car. Thanks for all your help Mark! More
by Rachel
Employees Worked With
March 06, 2025
I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More
by Tyler
March 05, 2025
Daisy delivered great customer service! ! She made the process very smooth and was in consistent communication with me. ! She made the process very smooth and was in consistent communication with me. More
by ALBAJEANNETT
March 05, 2025
Mathew was great easy to talk to and understood what I was looking for very happy with my purchase and the deal he got me!!! was looking for very happy with my purchase and the deal he got me!!! More
by Jguard.56
Employees Worked With
March 04, 2025
Daisy made sure the purchase process was fast and easy. The entire process was less than two hours for us to purchase one of their used vehicles. The entire process was less than two hours for us to purchase one of their used vehicles. More
by Ruben
March 04, 2025
The people and the service at Big Star Cadillac are awesome! The leasing process was fast and the people were courteous. Months afterwards, I had my car serviced. The waiting room was also very nice; I awesome! The leasing process was fast and the people were courteous. Months afterwards, I had my car serviced. The waiting room was also very nice; I was able to relax and watch a big screen TV, while I waited. However, the wait was short; I was surprised that my car was finished so soon. They also washed it! I can say that I’m now hooked on Cadillacs. My car is beautiful, sporty, and rides smoothly; so much so that it seems to almost drive itself. I love it! More
by LINDA_HAMILTON928
March 04, 2025
I can’t say enough great things about David Bukrinsky! He made buying my first Cadillac an absolutely amazing experience. From start to finish, he was professional, knowledgeable, and truly went above and He made buying my first Cadillac an absolutely amazing experience. From start to finish, he was professional, knowledgeable, and truly went above and beyond to make everything smooth and exciting. David has been a trusted resource for my family for years, having also helped my mom find her perfect cars in the past. His dedication, patience, and willingness to assist at every step made all the difference. He wasn’t just selling a car—he was creating an unforgettable experience. If you’re looking for someone who genuinely cares about your needs and ensures a seamless buying process, David is the one to go to! I highly recommend him and will definitely be back in the future. Thank you, David, for everything! More
by Alexis.staropoli
March 02, 2025
Big Star Cadillac is convenient, dependable, clean with an awesome atmosphere.. Mr.Bobby and the entire team make putting your vehicle in the repair shop a breeze. Thank you Friendswood Big Star Cadillac! an awesome atmosphere.. Mr.Bobby and the entire team make putting your vehicle in the repair shop a breeze. Thank you Friendswood Big Star Cadillac! More
by V_Valentine07
Employees Worked With
