Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,472 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,472 reviews
April 11, 2026
Salesman Mark was great, especially at the outset. Proactive early on, giving me the info I requested and extra photos. Thought I had found my car, but communication soon suffered and management se Proactive early on, giving me the info I requested and extra photos. Thought I had found my car, but communication soon suffered and management seemed to be the issue. Insisted on a warranty that included oil changes - for an electric vehicle! More egregious, they insisted on shipping the car themselves, charging 75% more than a shipping quote I had in hand, with some nonsense that it had to go through a major city - two hours away. I dealt with a dozen dealerships and a lot of xx in the last month - this was possibly the silliest. More
by n/a
Employees Worked With
April 10, 2026
I had a great experience working with Thomas Green. He was patient, informative, and truly focused on helping me find the right vehicle. He explained everything in detail and made the process smooth. W He was patient, informative, and truly focused on helping me find the right vehicle. He explained everything in detail and made the process smooth. What stood out most was his continued support after the purchase he took my calls, answered my questions, and followed up promptly. I really appreciate his dedication and customer care. More
by alethear
Employees Worked With
April 07, 2026
Best car buying experience ever. I recommend this team. It was so good we purchased two vehicles in less than 24 hours. I recommend this team. It was so good we purchased two vehicles in less than 24 hours. More
by Lance and Vickie
April 05, 2026
They took great care of us! I have referred family and friends to them already! I have referred family and friends to them already! More
by GRACEGARZARN
Verified CustomerEmployees Worked With
March 29, 2026
Thomas Green is by far the best salesman that I've worked with in many years ! Do yourself a favor and ask for Thomas ! Kevin in finance was awesome too ! with in many years ! Do yourself a favor and ask for Thomas ! Kevin in finance was awesome too ! More
by Terry
March 28, 2026
Salesman made it so easy, they’re super friendly too! Would definitely buy another vehicle from Big Star Cadillac! Thanks again, R. Ashorn Would definitely buy another vehicle from Big Star Cadillac! Thanks again, R. Ashorn More
by rashorn
Employees Worked With
March 25, 2026
Personnel was very professional, knowledgeable and friendly. Made the experience easy and no hassles. I was there just to look at the vehicles and in less than 3 hours drive off with my new 2026 Cadi friendly. Made the experience easy and no hassles. I was there just to look at the vehicles and in less than 3 hours drive off with my new 2026 Cadillac Thank you More
by juanita_cardozo
March 20, 2026
Very Poor communication. Had to make several calls to get updates, and then different answers. Had to make several calls to get updates, and then different answers. More
by PLSRNC
March 19, 2026
Jose is a great service representative. He communicates and follows up appropriately. My service experience is seamless. He communicates and follows up appropriately. My service experience is seamless. More
by emac1
Employees Worked With
March 19, 2026
Easy to schedule, great customer service and communication. Service is quick, convenient and professional. Albert is always professional and strives to provide quality service. The waiting area communication. Service is quick, convenient and professional. Albert is always professional and strives to provide quality service. The waiting area is comfortable and offers coffee, water and snacks while you wait. I'm very impressed and pleased with Big Star Cadillac . More
by bettybuckaroo
